Axon · 13 hours ago
Technical Support Engineer I
Seattle, WA
Full-time
Hybrid
Mid Level
$57K/yr - $91K/yr
3+ years expAxon is a company dedicated to protecting life through innovative technology. They are seeking a Technical Support Engineer I to provide exceptional support to law enforcement customers, troubleshoot technical issues, and enhance customer experience with Axon products and services.
GovernmentElectronicsHardwareSoftwareGovTech
Responsibilities
Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services
Join Forces with Axon Teams to triage and prioritize agency change and feature requests
As needed, provide frontline email & phone support to customers for complex technical issues augment/cover for the Technical Support Representative team
Research, diagnose, troubleshoot, and identify solutions to address Axon device and system issues directly with customers via phone & email
Follow up with clients to ensure their systems are fully functional after troubleshooting
Assist the tier 1 support team by answering questions, aiding in troubleshooting efforts, and training
Log & provide detailed notes on each customer interaction
Develop knowledge base articles
Solve problems proficiently in an ever-evolving environment
Report bugs and trends to the necessary Axon teams
Participate in an on-call rotation for outages or other critical escalations as needed
Establish the urgency of issues for each client and their placement in the prioritization of issues for their entire group of assigned clients
Proactively improve knowledge and develop analytical and technical skills
Qualification
Required
Bachelor's degree in Information Technology, Computer Information Systems, related field or equivalent experience or certifications
Minimum of 3 years of Technical Support experience
Minimum of 3 years of SaaS experience
Familiarity with mobile app ecosystems (iOS and Android), app distribution, and common debugging tools (e.g., Xcode, Android Studio)
Experience with entry-level networking concepts, including routing, switching, and API connectivity troubleshooting
Operational knowledge of computer/server hardware, operating systems, and storage devices
Experience using Secure Shell (SSH)
Experience using Splunk, JIRA, and/or Salesforce
Well-developed interpersonal skills and the ability to work with multiple teams to achieve common objectives
Ability to work autonomously with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort
Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
In order to comply with federal law, your employment is additionally contingent on your ability to lawfully possess, ship, transport, or receive firearms or ammunition under all applicable regulations if required
If it is indicated in your job posting that your role requires CJIS clearance, your employment is also contingent upon your ability to obtain and maintain CJIS security clearance in all applicable jurisdictions for the duration of your employment
Preferred
Network and telecommunication certifications (e.g., CCNA, CompTIA Network+) are a plus
Benefits
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices
Company
Axon
Axon provides electronic control devices to law enforcement and corrections agencies.
1001-5000 employees
H1B Sponsorship
Axon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (7)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-03-05Post Ipo Debt· $1.75B
2018-08-07Post Ipo Equity· $246M
2001-06-07IPO
Leadership Team
Jay Reitz
SVP Software Engineering
Anthony Baldoni
VP Strategic Initiatives
Recent News
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2026-02-07
2026-01-09
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2026-01-08
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