AMETEK · 1 hour ago
Customer Service Representative
Waukegan, IL
Full-time
Onsite
Entry Level
$40K/yr - $55K/yr
2+ years expAMETEK is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets. The Customer Service Representative is responsible for providing exceptional support to customers by processing orders, maintaining communication, and ensuring a positive experience throughout the order lifecycle.
ElectronicsManufacturing
Responsibilities
Answer incoming customer calls and provide prompt, courteous assistance
Accurately review and enter customer orders into the Oracle system
Ensure all order details and customer account information are correct and up to date
Communicate proactively with customers regarding order status, shipment updates, and account inquiries
Respond promptly to customer questions and resolve issues in collaboration with internal departments
Support key OEM customer relationships and Vendor Managed Inventory (VMI) programs by following established processes and requirements
Maintain knowledge of product offerings, pricing, delivery schedules, and promotional programs to assist customers effectively
Participate in team initiatives to improve processes and enhance the overall customer experience
Document interactions and maintain accurate records in accordance with company standards
Qualification
Required
High school diploma or equivalent
2+ years of experience in customer service, order management or related role
Preferred
Excellent communication, interpersonal and organizational skills with emphasis on customer service
Ability to multitask and prioritize work schedule
Ability to take responsibility for quality and quantity of work performed
Ability to effectively write and read English
Excellent verbal and written communication skills
Strong problem solving skills and ability to react quickly to resolve problems
Strong attention to detail
Ability to work both independently and collaboratively as a team towards mutual objectives
Knowledge of MS Office Software
Oracle experience preferred
Must be able to work overtime as needed
Other duties assigned
Benefits
Competitive compensation, holiday pay, and paid time off
Great benefits package that includes health, vision, and dental insurance
401(k), plus matching
Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave
Employee referral program
Tuition reimbursement program
Employee assistance program
Exciting, fast-paced environment where you could make a true impact
Opportunities for career advancement within our business unit and across all other AMETEK business entities
Company
AMETEK
AMETEK is a manufacturer of electronic instruments and electromechanical devices.
10001+ employees
H1B Sponsorship
AMETEK has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (7)
2023 (2)
2022 (2)
2021 (6)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2007-01-30Acquired
1978-01-13IPO
Leadership Team
David Zapico
Chief Executive Officer
T
Thomas Montgomery
SVP & Corporate Comptroller
Recent News
2026-02-09
Morningstar.com
2026-02-03
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2026-02-03
Company data provided by crunchbase