Stronghouse · 1 week ago
Solution Architect - CRM Systems
Oak Brook, IL
Full-time
Onsite
Mid, Senior Level
$130K/yr - $140K/yr
3+ years expStronghouse is a leading provider of roofing, siding, and windows solutions, seeking a Solution Architect – CRM Systems to enhance their CRM platforms. This role involves supporting current systems and planning for a unified future-state CRM while collaborating with various stakeholders.
Building MaterialCivil EngineeringConstruction
Responsibilities
Serve as the go-to SME for CRM platforms across the Stronghouse ecosystem
Support CRM rollout, configuration, and adoption for operating companies
Analyze current CRM workflows and recommend standardization opportunities
Assist in roadmap planning for CRM consolidation or platform transitions
Document workflows for lead intake, sales pipeline, production, and service tracking
Participate in cross-system integration design (e.g., ERP, call center, marketing tools)
Create training documentation, process maps, and data field dictionaries
Identify field standardization and reporting gaps across platforms
Partner with stakeholders to ensure CRM tools are practical, scalable, and used effectively
Qualification
Required
3–7 years of experience supporting or configuring CRM platforms in a business or customer-facing role, including deep working knowledge of AccuLynx or similar platforms (JobNimbus, ImproveIt 360, Salesforce, ServiceTitan, etc.)
Experience participating in CRM implementations, data migrations, platform adoption efforts, or configuration projects
Strong understanding of CRM data structures and reporting dependencies, with demonstrated ability to articulate how data design impacts analytics, forecasting, and integrations with other systems
Experience working closely with internal and external stakeholders (e.g., Sales, Operations, Marketing, Product, or Customer Success teams) to understand business requirements and translate them into system configuration or process improvements
Proven ability to document business processes, workflow mappings, and configuration standards and to create training documentation that drives adoption and minimizes confusion
Basic understanding of integration approaches, including native APIs and middleware patterns (e.g., Zapier, Workato), and how CRM systems connect to ERP, telephony, or marketing platforms
Preferred
Experience in customer-facing or solution-oriented roles (e.g., National Account Manager, Customer Success, Product Specialist) where the candidate worked collaboratively with customers to solve CRM challenges and advise on best practices
Demonstrated experience with onboarding, enablement, or adoption strategies that drove measurable improvements in CRM utilization
Experience in platform evaluation or vendor selection processes, including building feature comparisons, business cases, or ROI assessments for CRM alternatives
Exposure to internal control workflows within CRM systems (e.g., lead approval routing, sales handoff checkpoints, data governance standards)
Experience in the construction, home services, or field services industries, particularly where CRM platforms interface with estimating, scheduling, job costing, and field operations
Benefits
Healthcare
Dental
Vision
401K match
Company
Stronghouse
At Stronghouse, we’re redefining what homeowners can expect from exterior remodeling and storm restoration. Our name represents more than strength.
201-500 employees
H1B Sponsorship
Stronghouse has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Growth StageLeadership Team
M
Mike Hilcove
SVP, Head of M&A
Recent News
Company data provided by crunchbase