Custom Goods Logistics · 1 month ago
Customer Service Rep II
Little Rock, AR
Full-time
Onsite
Entry Level
2+ years expCustom Goods Logistics is a company focused on logistics solutions, and they are seeking a Customer Service Rep II to handle escalated inquiries and support operations. The role involves processing client orders, maintaining data integrity, and communicating effectively with customers regarding their inquiries.
LogisticsService IndustrySupply Chain ManagementTransportationWarehousing
Responsibilities
Responsible for supporting the operation, including, but not limited to the following activities: Processing Client Orders or Receipts, Order Confirmations, Carrier Communications and Handling General Account Records
Communicate professionally, effectively and promptly with customers by telephone or written to provide information and support regarding the day to day business or whatever the inquiry that may arise by either customer or staff
Active participation in maintaining the data integrity of account information stored in the Company internal systems
Responsible for providing the departmental support functions on Client as assigned
Utilize the facility Information Systems to perform tasks related to Client account, such as, but not limited to: order entry, inventory inquiries, receipt processing
Must be able to utilize and accurately complete daily reports and worksheets as required by both Client and Management
Ensuring accurate order entry and release of same information to staff as needed. Answer customer billing questions
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Contact customers to respond to inquiries or to notify them of their order status or any adjustments
Assist in accurately tracking Client activities and complete daily spreadsheets
Confer with customers by telephone, email or in person to provide information about products and services, shipping and receiving, to take orders or to obtain details of same
Monthly billing responsibilities including close and enter charge codes for orders, receivers/work orders
Prepare documents, such as work orders, bills of lading, shipping orders, commercial invoices, master BOL’s, packing lists and barcode labels to route materials
Must be able to effectively communicate with other Associates, Supervisors, Managers and Senior Management
Other duties as assigned
Qualification
Required
High school diploma or GED and two years' related experience
Knowledge of Microsoft Office/Outlook/ Warehouse Management System (WMS)
Have excellent oral and written communication skills
Excellent data entry skills. Ability to pay close attention to detail for typing, filing, sorting and proofing
Must be able to be professional at all time and flexible with changing situations
Must be able to communicate effectively orally and in writing
Upholds organizational values
Preferred
Experience in distribution/fulfillment environment is preferred
Company
Custom Goods Logistics
Custom Goods Logistics is a full-service logistics company with a refined focus on Warehousing, Transportation, and Custom Examination Sites, with over 34 warehouses nationally.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-08-01Acquired
Leadership Team
Christian Herc
Chief Sales Marketing Officer
Recent News
Company data provided by crunchbase