Apply on Employer Site

Q2 · 2 weeks ago

Sr. Customer Enablement Consultant

Cary, North Carolina

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

Q2 is a leading provider of digital banking and lending solutions, and they are seeking a Senior Customer Enablement Consultant to work directly with customers to help them fully adopt and utilize their solutions. This role involves partnering with the Client Success Manager and internal SMEs to build and execute plans that advance customer’s strategic goals, ensuring customer satisfaction and creating raving fans.

Financial ServicesFinTech

No H1B

Responsibilities

Serves as a subject matter expert on assigned customers’ usage and continuous adoption of Q2's products and services

Helps build, refine and lead customer programs (training, education, best practices, strategic tactics) that drive value realization of Q2's products and services

Analyzes customer usage data to identify risks, trends and opportunities to improve customer outcomes

Continuously evaluates and refines customer enablement programs to ensure effectiveness and customer satisfaction

Partners with Client Success Manager to understand the customer's strategy and objectives and applies intense curiosity in how Q2 products and services help the customer achieve success

Serves as the day-to-day point of contact for customer representative(s) responsible for managing our products at the FI (Financial Institution) and supports them in aligning the administration of Q2's products and services to the FI's strategic goals

Contributes adoption and usage strategies to Account Plans based on customer strategies and leads execution with client and internal partners

Understands and proactively addresses the impact of customer initiatives and feature requests on the overall customer experience, strategy and value generation from Q2's products

Serves as primary advocate and translator of customer initiatives and requests to our internal product and technical partners

Participates in quarterly and executive business reviews with responsibility for reporting on customer usage of Q2 products

Develop a deep knowledge of Q2 solutions to best support clients in maximizing their value

Keep up with relevant banking and financial services industry trends and share helpful information with clients

Recognize new opportunities where our solutions could further contribute to our customers’ objectives or solving challenges

Contribute customer specific context in support of RSM and/or CSM sales and renewal activities

Adept at setting and managing customer expectations

Embrace change, seek out new initiatives and provide ideas and recommendations to better serve our clients

Deliver experiences and results such that clients cannot imagine doing business without our solutions

Qualification

Banking operations knowledgeCustomer relationship managementProject management skillsTechnical proficiencyCommunication skillsPresentation skillsCuriosityTeam collaborationAdaptabilityResults-oriented

Required

Minimum 8 years of experience required with a Bachelors degree in relevant field

Strong understanding of banking operations and principles, preferably within the commercial / wholesale banking space

Proven experience working with a variety of people - from engineers and technologists to executives and leaders in the banking or financial technology sectors – to deliver results

Demonstrated experience and openness to working with new technology

Proven relationship-building skills and experience maneuvering effectively within and across large organizations

Excellent communication, presentation, and project management skills

Demonstrated ability to build and maintain relationships with clients and internal teams

Demonstrated excellence in working collaboratively and on a cross-functional basis with other internal teams

Results-oriented with a focus on customer experience

Proven ability to work effectively remotely and ability to travel on a limited basis

This position requires fluent written and oral communication in English

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time