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Omnicell · 1 day ago

Technical Trainer - Pharmacy Operations

Pittsburgh, PA

Full-time

Onsite

Entry, Mid Level

1+ years exp

Omnicell is a company specializing in pharmacy solutions, and they are seeking a Pharmacy Operations Technical Trainer. The role involves facilitating training, coordinating logistics, and improving customer outcomes through effective learning experiences.

Health CareHospitalMedical

Responsibilities

Facilitate Training – Facilitate engaging onsite learning experiences customized for a wide range of learners and diverse audiences. Provides ongoing training and support to assist with the development of staff to successfully meet customer financial goals and objectives

Coordinate Training Logistics – Prepare training environments and organize materials to ensure seamless delivery. Collaborate across teams to support operational readiness and learner success

Coach and Support Participants – Provide hands-on guidance during training, address learner questions, and escalate complex issues to Pharmacy Operations Manager to maintain high-quality learning experiences

Evaluate and Improve Training – Administer assessments and gather feedback to measure effectiveness. Analyze results to recommend enhancements to content and delivery, aligning with continuous improvement goals

Invest in Continuous Learning –Stay current on Omnicell products and instructional best practices to build expertise and prepare for expanded responsibilities

Improve Customer Outcomes - Use strong communication skills to translate technical and clinical workflows into clear, digestible learning experiences that improve customer outcomes and internal efficiency

Collaborate cross-functionally – Partner with teams such as Professional Services, Sales, Customer Success, Product, Quality, and Marketing to promote a culture of continuous learning and ensure training content reflects current business priorities and customer needs

Works independently with internal and external customers to identify and meet ROI objectives

Works closely with implementation manager and technical teams to execute all activities associated with the project plan

Promote and optimize client product ownership, satisfaction, and clinical integration through adoption of technology and product use procedures

Complete special projects, reports, and status updates on a regular basis for program management and pharmacy operations team

Acts as a subject matter expert and product consultant for Omnicell solutions

Act on opportunities to maximize Omnicell solutions by recommending the incorporation of improvements in product features and functionality

Recommend drugs to be added to Omnicell solutions based on data usage, demand, and workflow

Provides best practice advice and input for customer process discussions

Provides shift coverage when necessary to ensure customer is supported

Provides customer pre and post-implementation support via project scope to ensure customer success

Report implementation activity to the Omnicell project manager, Pharmacy Operations Manager, and Pharmacy Operations Team

Risk escalations to Omnicell implementation manager, Project Deployment Manager, and Pharmacy Operations Manager

Comply with reasonable procedures, policies and guidelines established by the customer facility

Qualification

Active State Pharmacy Technician LicenseActive National Pharmacy Technician CertificateTraining delivery experienceMicrosoft Office proficiencyHealthcare workflowsTraining toolsAssess training needsAdult learning principlesCommunication skillsOrganizational skillsCollaboration skills

Required

Excellent interpersonal and communication skills; ability to work effectively with customers and employees at all levels

Self-starter with strong organizational skills; able to work independently and follow detailed plans

Ability to assess training needs and deliver sessions in various formats (classroom, virtual, in the field)

Strong knowledge of Microsoft Office applications including but not limited to Microsoft Word, PowerPoint, Outlook, OneNote, and Excel

Active State Pharmacy Technician License / Registration from home State Board of Pharmacy (if required)

Active National Pharmacy Technician Certificate (PTCB or through NHA a CPhT / EXCPT)

Valid driver's license

1-2+ years of experience delivering training in a professional setting — or equivalent experience in facilitation, coaching, or customer education (in a variety of formats, classroom, virtual, webinar, e-Learning)

Understanding of hospital or healthcare workflows, systems, policies, and procedures

Strong communication and presentation skills; ability to simplify technical workflows into clear, engaging learning experiences

Experience coordinating training logistics, including preparing materials, and facilitating virtual or in-person sessions

Ability to support learners during training, including answering questions, providing guidance, and escalating complex issues appropriately

Basic proficiency with training tools and platforms, such as LMS systems or similar systems, video conferencing tools, or content repositories

Demonstrated commitment to continuous learning, including staying current on products, processes, or instructional best practices

The selected individual must have a valid driver's license with an acceptable driving record, be able to meet company's insurance coverage requirements and have their own vehicle in acceptable working condition

Preferred

Accredited Pharmacy Technician Training Program completion

2+ years' experience in sterile compounding, hospital pharmacy automation, and clinical solution implementation

2+ years of experience in training delivery, customer education, or clinical/pharmacy operations — or equivalent experience in a customer-facing or instructional role (in a variety of formats classroom, virtual, webinar, e-learning)

Familiarity with adult learning principles and instructional design best practices

Ability to analyze learner feedback and improve training content and delivery

Comfort working cross-functionally, with the ability to collaborate with teams such as Professional Services, Product, Engineering, and Customer Success

Experience with Omnicell solutions and troubleshooting automation devices