Solution Architect - Salesforce Service Cloud jobs in United States
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Capgemini · 1 week ago

Solution Architect - Salesforce Service Cloud

positionDallas, TX
timeFull-time
remoteOnsite
senioritySenior Level
money$73K/yr - $169K/yr
date5+ years exp

Capgemini is seeking an experienced Salesforce Solution Architect with deep expertise in Service Cloud capabilities to lead the design and implementation of scalable, high-performing Salesforce solutions. This role will be responsible for defining the overall Salesforce architecture, ensuring alignment with business objectives, and driving technical excellence across all Salesforce initiatives.

ConsultingInformation TechnologyInsurTechIT ManagementSoftware
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H1B Sponsor Likelynote

Responsibilities

Own the Salesforce architecture, including data model, security, environment strategy, DevOps, integrations, analytics, and roadmap updates
Lead and participate in Salesforce and Technology governance groups, providing thought leadership in solution design, technical design, and quality assurance
Drive high-level technical design for all Salesforce changes and enhancements, ensuring adherence to architectural principles and standards
Produce high-quality documentation and oversee low-level technical design deliverables
Design and implement scalable, high-performing solutions in Salesforce, evaluating when third-party solutions may be more appropriate
Create High-Level Designs (HLD) and documentation based on business requirements for Service and Support, including potential integration with Revenue Cloud and handling export control data

Qualification

Salesforce Service CloudSalesforce architectureTechnical design leadershipSalesforce CertificationsRevenue Cloud experienceAnalytics tools familiarityIntegration frameworks familiarityCommunicationDocumentation skills

Required

Minimum 5 years of Salesforce implementation experience as a Solution Architect
Proven expertise in Salesforce Service Cloud and related capabilities
Strong understanding of Salesforce architecture components, including data modeling, security, integrations, and DevOps
Experience leading technical design and governance processes
Salesforce Certifications: Service Cloud, Experience Cloud (required)
Experience with Revenue Cloud and handling sensitive data (e.g., export control)
Familiarity with analytics tools and integration frameworks
Excellent communication and documentation skills

Company

Capgemini

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Capgemini is a software company that provides consulting, technology, and digital transformation services.
dateFounded in 1967
location
Paris, Ile-de-France, FRA
people-size10001+ employees
web-link
https://www.capgemini.com

H1B Sponsorship

Capgemini has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2856)
2024 (3012)
2023 (3424)
2022 (4392)
2021 (3311)
2020 (5871)

Funding

Current Stage
Public Company
Total Funding
$4.72B
2025-09-18Post Ipo Debt· $4.72B
1999-04-01IPO

Leadership Team

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Aiman Ezzat
CEO, Capgemini Group
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Anirban Bose
CEO of Americas Strategic Business Unit
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