Highgate · 4 weeks ago
Business Travel Sales Manager
Boston, MA
Full-time
Onsite
Mid Level
4+ years expHighgate is a leading real estate investment and hospitality management company with a global portfolio of over 400 hotels. The Business Travel Sales Manager is responsible for managing accounts to achieve guest satisfaction and solicit past and new business to meet revenue and room night goals.
Hospitality
Responsibilities
Meet or exceed sales solicitation call goals as assigned by the Director of Sales
Invite clients to the hotel for entertainment, lunches, tours and site inspections
Monitor production of all top accounts and evaluate trends within your market
Assist in implementing special client promotions, events and sales blitzes
Assist in the preparation of required reports in a timely manner
Maintain and participate in an active sales solicitation program
Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations
Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team
Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)
Use property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts
Meet and greet onsite contacts
Develop networking opportunities through active participation in community and professional associations, activities and events
Qualification
Required
At least 4 years of progressive Business or Leisure Travel hotel sales experience; or a 4 year college degree and at least 2 years of related experience; or a 2 year college degree and 4 or more years of related experience
Experience in luxury hotel direct sales required
Must be proficient with Microsoft office applications
Must have a valid driver's license in the applicable state
Manage all accounts from all Business and Leisure Travel feeder markets in Delphi FDC
Plan site inspections, client entertaining and sales trips as required
Create and implement quarterly sales action plan
Meet and exceed bi-annual sales goals
Solicit potential clients for future business on an on-going basis
Attend hotel and industry related functions, road shows and tradeshows
Entertain potential and existing clientele to develop and maintain relationships
Participation in annual marketing plan process
Attend all hotel required meetings and trainings
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
Must be able to maintain confidentiality of information
Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Preferred
Delphi FDC and Opera property management systems experience preferred
Company
Highgate
Highgate is a United States-based real estate investment and hospitality management firm.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Trilantic North America
2014-10-08Private Equity
Leadership Team
Arash Azarbarzin
Chief Executive Officer
Graham Rumble
Chief Financial Officer | Family Office
Recent News
2025-07-08
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