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Search Solution Group · 2 days ago

Client Success Associate

Charlotte, NC

Full-time

Hybrid

Entry Level

1+ years exp

Search Solution Group is a nationally recognized recruitment and staffing firm known for delivering elite talent to top organizations across the country. They are seeking a Senior Associate, Client Success to manage client relationships, support hiring workflows, and identify opportunities for account growth.

ConsultingHuman ResourcesLegal

Hiring Manager

Stefanie Johns

Responsibilities

Serve as the primary point of contact for assigned clients, building trusted, long-term partnerships

Lead intake calls to understand hiring needs, role requirements, and ideal candidate profiles

Coordinate candidate submissions, interviews, feedback, and offers in partnership with recruiters

Ensure a high-touch, responsive client experience throughout the hiring process

Maintain accurate and organized records in Bullhorn and Salesforce

Identify and pursue opportunities to expand within existing accounts by engaging additional departments and hiring leaders

Strengthen relationships through proactive communication, follow-up, and strategic outreach

Support revenue growth by increasing job volume, repeat business, and placement opportunities

Collaborate with Business Development leadership on account expansion and regeneration strategies

Partner closely with recruiters to align on candidate quality, priorities, and client expectations

Share consistent pipeline updates, feedback, and market insights

Participate in team meetings, training sessions, and ongoing coaching

Qualification

Client relationship managementAccount managementSalesforceBullhornCommunication skillsProblem-solving abilitiesOrganizational skillsTeam collaborationGrowth-oriented mindsetRelationship-building skills