IMPACT Technology Recruiting · 6 hours ago
Operations Technician
United States
Contract
Remote
Entry, Mid Level
2+ years expIMPACT Technology Recruiting is seeking an Operations Technician to join their Regional Operations team in the VCC. This role involves supporting operations across the United States, focusing on remote troubleshooting and ensuring optimal performance of roadside network devices.
Credit CardsDebit CardsE-CommerceFinancial ServicesFinTechMobile PaymentsPaymentsPrepaid CardsPropTechSaaS
Hiring Manager
Joshua Freidus, MBA
Responsibilities
Ensure compliance with company policies and regulatory requirements
Maintain accurate and detailed records of all account documentation
Communicate effectively with advisors to resolve any discrepancies or issues
Ability to work all shifts in a 7x24x365 environment including rotating on call coverage
Review of existing Red-Light Camera locations, including still images and video (pre and post process) to ensure the equipment is working properly and captured images are of the highest quality
Ability to work in a fast-paced operational environment
Ability to work independently with minimal supervision
Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities
Ability to learn in an 'on-the-job' training environment
Participates in planning, daily stand-ups, backlogs sessions
Performs other duties and/or special projects as assigned
Identifies areas of opportunity to improve our service offering
Adhere to customer-specific procedures and Service Level Agreements (SLA) as well as team KPI’s
Ability and willingness to learn new things, particularly new technology
Provide expert work order management through driving, following up and closure of assigned trouble tickets
Qualification
Required
2+ years in Tier 2/3 tech support, maintenance, troubleshooting
NOC or ops support experience (not traditional IT NOC)
Fast learners, independent workers
Go-getters — high performers can promote early
No certifications required, but Net+/Sec+ or degrees are a plus
Ensure compliance with company policies and regulatory requirements
Maintain accurate and detailed records of all account documentation
Communicate effectively with advisors to resolve any discrepancies or issues
Ability to work all shifts in a 7x24x365 environment including rotating on call coverage
Review of existing Red-Light Camera locations, including still images and video (pre and post process) to ensure the equipment is working properly and captured images are of the highest quality
Ability to work in a fast-paced operational environment
Ability to work independently with minimal supervision
Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities
Ability to learn in an 'on-the-job' training environment
Participates in planning, daily stand-ups, backlogs sessions
Performs other duties and/or special projects as assigned
Identifies areas of opportunity to improve our service offering
Adhere to customer-specific procedures and Service Level Agreements (SLA) as well as team KPI's
Ability and willingness to learn new things, particularly new technology
Provide expert work order management through driving, following up and closure of assigned trouble tickets
Demonstrated knowledge of computing and data troubleshooting
Demonstrated knowledge of network and remote system troubleshooting
Demonstrated knowledge of data management and information technologies
Experience in accurately and reliably interpreting data for determining appropriate action
Experience in managing multiple priorities
Preferred
Bachelor's degree or Associate's degree in information technology, computer science or closely related field and/or two (2) years' experience in Operations, Remote Troubleshooting OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved
Agile Scrum Certification which could be Scrum Master, Product Owner or Scrum Fundamentals
Experience in Scripting or Programming Languages such as PowerShell, Visual Basic, or Python
Advanced skill and experience with Microsoft Suite including Word, Excel, PowerPoint and Addition suite applications like Power BI Pro, Viso and Outlook
Company
IMPACT Technology Recruiting
IMPACT Technology Recruiting (IMPACT) is small enough to make you its top priority, yet with the resources that rival the large firms.
201-500 employees
H1B Sponsorship
IMPACT Technology Recruiting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Growth StageLeadership Team
Kevin Robinson
Chief Executive Officer
Mary E. Centric, CPA
COO
Company data provided by crunchbase