Reliable Respiratory · 2 weeks ago
Customer Success Representative
United States
Full-time
Remote
Entry Level
$25/hr - $30/hr
1+ years expReliable Respiratory is a Durable Medical Equipment company providing high-quality service for patients in need of respiratory and other medical support. The Customer Success Representative is responsible for managing key accounts, fulfilling medical supply orders, and ensuring efficient communication between customers, insurance companies, and internal departments.
MedicalMedical Device
No H1B
Responsibilities
Manages all assigned key accounts
Serves as an account liaison between internal departments and external accounts
Builds relationships and trust between the assigned accounts and Reliable Respiratory
Identifies and capitalizes on opportunities to increase sales for the assigned accounts while maintaining satisfactory customer service
Processes new and recurring orders via fax, phone, email, or in person in accordance with Reliable Respiratory’s processing procedures and guidelines
Handles incoming communications from customers and referrals in a timely, professional, and friendly manner, including walk-in patients as necessary
Verifies insurance online or by phone and documents information in Reliable Respiratory’s electronic health records system
Obtains all necessary insurance authorizations
Troubleshoots equipment issues with patients; triages issues to manufacturer’s care teams or referring doctors as needed
Understands insurance coverage and allowable amounts; verifies patient demographic information, insurance authorization, and benefit information-updating as needed
Spot opportunities to recommend additional services or products that support customer goals and boost referrals
Ensures completion of worklists assigned
Collects patient payments
Ensures patients understand cost responsibilities
Coordinates appointments between customers and respiratory staff
Participates in company phone campaigns
Complies with all policies and procedures established by the company and the company's regulatory bodies
Qualification
Required
18 years of age or older
Must be eligible to work in the United States and not require work authorization from us now or in the future
Bachelor's Degree required
1 year of customer service experience
Effective and professional verbal and written communication abilities
Professional computer experience (especially Microsoft Office Suite)
Ability to work independently to investigate and make decisions
Ability to work in collaboration with others
Ability to prioritize and complete work amidst interruptions in a busy work area
Ability to comply with guidelines both internal and industry-imposed
Ability to reconcile multiple shifting logistical factors for each appointment
Strong attention to detail
Great customer service skills especially in high intensity situations
Fluent in English and Spanish proficiency preferred
Company
Reliable Respiratory
Reliable Respiratory operates as a home respiratory and specialty medical equipment providers.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase