University of Washington · 4 weeks ago
Customer Requisition to Payment Manager
United States
Full-time
Remote
Mid, Senior Level
$78K/yr - $116K/yr
4+ years expThe University of Washington is seeking a Customer Requisition to Payment Manager to oversee the Shared Environment Customer Requisition to Payment team. This role involves managing customer contracts, billing schedules, invoicing, and accounts receivables management while ensuring compliance with university policies.
EducationHigher EducationUniversities
Responsibilities
Oversee the SE supervisors and provide direct support in training and standardization of CR2P transactions, ensuring timely and accurate processing of transactions across the School of Medicine
Ensure all transactions comply with policies and regulations from the University of Washington, State, funding agencies, and the School of Medicine as well as ensure that relevant documentation is complete and accessible
Review and standardize the training materials developed and maintained by the SE supervisors to ensure alignment of CR2P training and best practices
Utilize reporting tools to monitor transactions to ensure they are fully processed and approved in a timely manner maintaining accountability and efficiency
Perform analysis of transaction volumes and utilize the findings and trends to balance workload distribution across the team
Drive process improvement initiatives in all CR2P tasks including billing schedules, invoicing, compliance review, customer service ticketing, accounts receivable, and more
Report on data and trends to ensure relevant information is shared throughout the CR2P team
Monitor and report on team-wide key performance indicators (KPIs) to evaluate operational effectiveness and highlight opportunities for training, support, or recognition. Share findings with SE supervisors and Director to inform staff development efforts and guide staffing recommendations
Ensure all record retention practices adhere to UW policies and Washington State laws, optimizing both efficiency and audit readiness
Serve as a liaison between SE supervisors, departmental stakeholders, dean’s office business unit partners, central finance offices, and SE leadership to resolve escalated issues and ensure service quality in the CR2P program
Act as a subject matter expert for CR2P systems, procedures, contacts, and policies
Assist users with escalated requests that are highly technical and complex related to overdue balances, customer contracts, billing, and receivables
Periodically run reports on ad-hoc banking transactions by SoM departments and analyze outliers to identify if Workday invoicing can be used to record such revenues
Coordinate with SoM departments on overdue balances and work with UW central finance offices as needed to resolve aged receivables
Communicate policy updates to relevant stakeholders to promote awareness and ensure compliance
Collect and evaluate stakeholder input on the customer requisition process experience to continually review and refine best practices. Communicate updated procedures to SE supervisors and oversee the updates of their training materials
Facilitate the customer requisition systems’ onboarding process by setting up access and accounts for new hires, ensuring a smooth start for staff within SoM
Provide education and guidance to department users on best practices and conduct regular drop-in or formal training sessions
Maintain strong, effective relationships with the end users, UW central finance offices, stakeholders, and leadership to ensure cohesive collaboration and mutual understanding
Attend meetings with other units in SoM and UW to align procedures, goals, and strategic initiatives, promoting interdepartmental teamwork and cooperation
Act as communication bridge between UW central finance staff and end-users in SoM departments when there is a change in process, ensuring clarity and minimizing inefficiencies that could impact operations or workflows
Supervise a team of SE supervisors, who supervise teams of SE specialists
Provide coaching, mentorship, and performance evaluations of direct reports
Lead recruitment, onboarding, and training efforts for new supervisors
Participate in recruitment activities, including reviewing resumes, participating in interviews, and contributing to the selection process of CR2P roles to contribute to team cohesion and performance
Foster a collaborative, inclusive, and high-performing team culture
Act as backup to the supervisors by overseeing the team, approving timesheets, managing absence requests, and ensuring smooth operations in the supervisor’s absence
Provide input and feedback for personnel evaluations and the annual review process for specialists
Provide timely and actionable feedback to new and existing employees to foster their growth and performance. Consult Human Resources to engage in the corrective action process as necessary
Connect supervisors with Human Resources to engage in performance management of SE specialists as needed
Qualification
Required
Bachelor's degree in business, finance, or related field
Four to five years of experience in progressively responsible experience in customer requisitions and administrative related processes
A track record of successfully managing multiple projects and delivering projects on schedule
Excellent written and verbal communication skills for a variety of audiences. Ability to lead meetings, give presentations, work with facts and be able to tell a story with numbers
Demonstrated success in building and sustaining positive customer and other relationships
Commitment to working within an organizational framework of continuous process improvement
Proficiency with Microsoft Office Suite
Preferred
Experience with an ERP system
Proficiency with Workday
Familiarity with University of Washington processes and procedures regarding customer requisitions
Benefits
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Company
University of Washington
University of Washington is an educational institution that provides undergraduate, graduate, and research programs.
10001+ employees
H1B Sponsorship
University of Washington has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (249)
2024 (211)
2023 (159)
2022 (171)
2021 (169)
2020 (154)
Funding
Current Stage
Late StageTotal Funding
$215.35MKey Investors
Avista foundationNational Institute of Allergy and Infectious DiseasesAdvanced Research Projects Agency for Health
2026-01-18Grant· $10M
2025-04-21Grant· $0.01M
2024-09-13Grant
Leadership Team
Andrew S Allen
Adjunct Professor
Arthur Denny
Founder
Recent News
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