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Transdev North America · 2 days ago

Service Delivery Manager - Fixed Route

Las Vegas, NV

Full-time

Onsite

Mid, Senior Level

$75K/yr - $95K/yr

3+ years exp

Transdev North America is a leader in mobility solutions, operating transportation systems across the U.S. The Service Delivery Manager oversees daily transit operations, ensuring high-quality service delivery and compliance with safety standards while managing frontline performance and implementing technology solutions.

AutomotiveHospitalityTransportationTravel

No H1B

Responsibilities

The Service Delivery Manager is a key member of the extended local leadership team by providing 24/7 management presence to frontline operations staff

Monitors and evaluates daily Operations activities and employee’s performance including missed runs, on-time statistics, total work and pay hours, customer complaint data, attendance, accident data, and other operations related functions

Ensures performance indicators meet or exceed client and corporate expectations. Liquidated damages are kept to a minimum, and failures are corrected

Responsible for implementation and support of business-critical operations technologies (VDS, Zonar,AVL etc) which requires serving as a subject matter expert on the tools and making recommendations on the best application of the tools into the operating environment

Responsible for managing the location’s performance, make best practices recommendations, train on technology solutions, and facilitate the implementation of those solutions. These activities, overall, support the improvement of service quality and financial performance of Transdev operations

Coordinates the dispatching, in-service monitoring, and turn-in activities involved in daily transit operations

Develops manpower requirements for Window, Yard Supervisors, and assists with evaluating patterns for revisions

Develops procedure manuals for Window, Yard Road Supervisors, and Drivers. Holds routine meetings with Window and Yard Supervisor staff to respond to service issues and keep staff abreast of customer or company changes and requirements

Completes necessary daily and/or weekly reports for company and client to ensure Service Quality

Tracks and maintains employee attendance, Zonar and VDS systems

Recommends and disciplines operations personnel

Informs Division Manager of potential risks in the operation

Ensures staff are well trained and being successful

Ensures the company vision, values and culture are understood, communicated, and promoted throughout operations

Responsible for maintaining positive employee and labor relations including regular engagement with frontline operations staff, acknowledging performance, providing coaching, promotion opportunities and overall job satisfaction

Performs all other duties as assigned and may assist with other areas based on location needs

Qualification

Customer service deliverySupervisory experienceADA law knowledgeTrapeze scheduling softwareProblem-solvingCommunication skillsNegotiation skillsTime managementDecision-making