North ยท 1 week ago
Technical Field Service Specialist
United States
Full-time
Remote
Entry Level
$21/hr - $25/hr
1+ years expNorth is a hospitality technology company focused on providing seamless solutions for restaurateurs. They are seeking a Technical Field Service Specialist to handle hardware configuration, inventory tracking, and customer support for merchant services.
AccountingCredit CardsFinancial ServicesMobile PaymentsPayments
No H1B
Responsibilities
Fulfill incoming new or replacement hardware orders, configure hardware, create Salesforce CRM Support Tickets and route tickets and calls to the appropriate persons as needed
Perform point-of-sale data entry tasks and hardware swaps
Perform data entry and ensure information stored in Salesforce CRM is accurate and complete
Filing and/or electronic storage of documents
Assist team members in tracking all inventory, including RMAs
Qualification
Required
High school diploma or equivalent
Minimum one (1) year experience in call center technical support
Excellent customer service skills
Excellent verbal and written communication skills
General knowledge of computers
Familiarity with Microsoft Office and/or GoogleSuite
Familiarity with Salesforce CRM
Travel Requirements: minimum 20%
Benefits
Medical, Dental, & Vision Coverage
Flexible Paid Time Off
401(k) + Match
Mental Health Support & Well-Being Program
Paid Maternity & Paternity Leave
Education Assistance
Company-funded Lifestyle Spending Account
Company
North
North provides payment processing solutions such as credit, debit, check conversion, guarantee and loyalty card solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Marc Gardner
Founder, President & CEO
Gordon Rimac
CTO
Recent News
PR Newswire
2025-12-02
2025-10-15
Company data provided by crunchbase