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Course · 1 day ago

Client Success Sales Exec (Healthcare) - $150K - Remote

United States

Full-time

Remote

Senior Level

$150K/yr - $150K/yr

5+ years exp

Course is a company focused on providing SaaS solutions in the healthcare sector, and they are seeking a Client Success Account Executive to develop and maintain strong relationships with client organizations. The role involves executing client success strategies to ensure revenue retention and client satisfaction while collaborating with sales and product teams.

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Responsibilities

Proactively renew contracts, drive revenue growth, and maintain high client satisfaction (NPS)

Develop and execute Client Success Plans and playbooks to achieve account objectives

Build and lead strategic partnerships with clients, ensuring alignment on goals and outcomes

Serve as client advocate, coordinating internal resources and resolving issues effectively

Partner with Sales and Product to identify growth opportunities and enhance client adoption

Maintain accurate client data in Salesforce and ensure seamless delivery of contracted services

Qualification

Healthcare IT experienceAccount managementUpsell strategiesSalesforce proficiencyAdministrative skillsComputer proficiencyCommunication skillsOrganizational skills

Required

Must have experience with upsell and retention strategies specific to Healthcare

Minimum of 5+ years' experience working in an account executive / relationship management capacity, preferably with demonstrable leadership presence and C-level experience

Experience in healthcare IT product retention and upsell strategy directly for health plans and related service providers (e.g., fulfillment, claims platforms, consulting, etc.)

Open to remote, however up to 40% travel to conferences, corporate offices, and client sites will be expected in this role

Managing relationships with complex products and clients

Administrative – ability to simplify the complex, accuracy and attention to detail

Communication - verbal and written; ability to articulate a plan (what, who, when)

Organizational ability to multi-task and prioritize

Manages deadlines

Works independently and as a peer-team leader

Computer proficiency (SalesForce, Outlook, Word, PowerPoint, Excel) required

BS/BA degree or equivalent experience in Healthcare Practice Management