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DEPLOY · 1 week ago

IT Operations Specialist - Level 2

Atlanta, Georgia, United States

Full-time

Onsite

Senior Level

5+ years exp

DEPLOY is a company focused on enhancing IT operations through automation and efficiency. They are seeking an IT Operations Specialist – Level 2 to support user account management, hardware and software lifecycle operations, and provide Level 2 support for complex IT issues while driving automation within their processes.

Staffing & Recruiting

Responsibilities

Develop and maintain PowerShell automation for hardware, software, and user lifecycle processes

Manage user accounts, roles, and permissions in Entra ID and Microsoft 365

Administer M365 applications (Exchange, Teams, SharePoint, OneDrive) and automate recurring administrative tasks

Diagnose and resolve Level 2 hardware, software, and user issues, preventing recurrence through automation

Integrate ITSM workflows with automation to streamline requests, fulfillment, and tracking

Execute procurement, logistics, and deployment tasks under IT Operations Manager direction

Maintain up-to-date user, device, and asset records across systems with a strong attention to detail

Support new-site deployments and M&A integrations, coordinating hardware, and account provisioning

Provide surge support for Help Desk operations as needed

Qualification

PowerShell scriptingMicrosoft 365 administrationWindows administrationIT asset coordinationHardware configurationAutomationTroubleshootingAnalytical thinkingCross-functional collaboration