Galaxy · 7 hours ago
IT Support Engineer
New York, NY
Full-time
Onsite
Mid Level
$100K/yr - $125K/yr
3+ years expGalaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence. The IT Support Engineer will provide high-quality deskside and remote support to employees, ensuring smooth IT operations and enhancing user experiences.
Asset ManagementBankingCryptocurrencyFinancial ServicesFinTech
Responsibilities
Provide high-quality deskside and remote support to Galaxy employees for hardware, software, and network issues
Deliver white-glove support to executive users while proactively improving their technical experience
Perform laptop and mobile device imaging, configuration, and deployment (macOS, Windows, and iOS)
Handle onboarding/offboarding, device provisioning, asset tracking, and SaaS administration
Partner with Security, Engineering, and Infrastructure teams to ensure smooth IT operations in a highly technical, fast-paced environment
Collaborate with global support teams to refine shared processes, establish standards, and improve efficiency
Develop lightweight tools or scripts to automate repetitive workflows and reduce ticket volume (a plus, not a core expectation)
Participate in an on-call rotation and assist with off-hours projects as needed
Qualification
Required
3+ years of experience in a technical support or helpdesk role, including deskside or trade floor experience
A degree in Computer Science, Engineering, or a related field
Strong understanding of operating systems (macOS, Windows) and networking fundamentals (TCP/IP, DNS, DHCP)
Experience with SaaS administration and mobile device management (MDM) tools such as Jamf or Intune
Hands-on experience supporting Microsoft 365 environments, including Outlook, OneDrive, and related productivity tools
Excellent customer service skills — patient, proactive, and positive under pressure — with a strong sense of ownership and follow-through
A strong communicator with a service-oriented mindset, comfortable supporting a range of users including executives and traders
A natural curiosity for how systems work—and how they break
Detail-oriented, self-starter who thrives in a fast-paced environment
Preferred
Experience with scripting languages: Python, Bash, PowerShell, etc
Exposure to Git, APIs, RESTful services, or automation frameworks
Familiarity with SaaS platforms like Slack, Zoom, Box, and Atlassian tools
Benefits
Competitive base salary and discretionary bonus
Flexible Time Off (i.e. unlimited paid vacation days)
Company paid Holidays (11)
Company paid sick leave
Company-paid health and protective benefits for employees, partners, and other dependents
3% 401(k) company contribution
Generous paid Parental Leave
Free virtual coaching and counseling sessions through Headspace
Opportunities to learn about the Crypto industry
Free daily snacks in-office
Smart, entrepreneurial, and fun colleagues
Employee Resource Groups
Company
Galaxy
Galaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence.
501-1000 employees
H1B Sponsorship
Galaxy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (5)
2023 (7)
2022 (14)
2021 (6)
Funding
Current Stage
Public CompanyTotal Funding
$4.71BKey Investors
Coinbase,Franklin TempletonMichael NovogratzHCM Capital
2025-12-11Post Ipo Debt· $50M
2025-10-27Post Ipo Debt· $1.15B
2025-10-10Post Ipo Equity· $460M
Leadership Team
Sam Englebardt
Co-Founder and Managing Director
Luka Jankovic
Strategy & Corporate Development, Managing Director
Recent News
2026-02-09
CoinDesk: Bitcoin, Ethereum, Crypto News and Price Data
2026-02-07
Company data provided by crunchbase