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Koniag · 2 weeks ago

Help Desk Lead

Washington, DC, USA

Full-time

Onsite

Mid, Senior Level

$100K/yr - $120K/yr

5+ years exp

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Help Desk Lead to support KITS and their government customer in Washington, DC. The Help Desk Lead will be responsible for managing and coordinating Help Desk support for various tiers and leading a team of technicians to provide technical support to a customer base of over 3,200 users.

Financial ServicesImpact InvestingWealth Management

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III (e.g., Tier I (phone and e-mail), Tier II (on-site, floor), Tier III (advanced hardware and software break/fix)), and Asset Management

Lead a team of technicians providing broad-based technical support to end-users of networks, systems, and related services

Provide support to a customer base of over 3,200 users in a high-profile environment

Be required to work onsite in downtown Washington, DC five (5) days per week

Qualification

ITIL 4 certificationServiceNowCompTIA A+ certificationMicrosoft Certified Solutions ExpertHelp Desk Institute certificationInformation Systems ManagementProblem resolutionCommunication skillsTeam leadership

Required

Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or other relevant discipline or related field

5+ years' overall experience with increasing responsibilities in information systems management

3+ years supervisory experience

Information Technology Infrastructure Library V4 (ITIL 4) certification

Industry specific certification such as CompTIA A+ certification, Microsoft Certified Solutions Expert (MCSE), Help Desk Institute (HDI) certification, or equivalent

Expert working knowledge of ServiceNow

Experience in a quality assurance environment that includes, at a minimum, knowledge of customer satisfaction tracking, user complaint and monitoring programs, and quality control programs

Excellent written and verbal communication skills, including experience in presenting material to senior Government officials

Proven experience with manpower utilization, training, problem resolution, and employee relations (including teaming partners or sub-Contractors)

Candidates must pass a Criminal Background check

Benefits

Health, dental and vision insurance

401K with company matching

Flexible spending accounts

Paid holidays

Three weeks paid time off

Company

Koniag

Koniag was incorporated on June 23, 1972, to manage the land and financial assets on behalf of the corporation.

Founded in 1972

Kodiak, Alaska, USA

1001-5000 employees

https://www.koniag.com

H1B Sponsorship

Koniag has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)