JBT Marel · 8 hours ago
Field Service Tech - Poultry Secondary Processing
Lenexa, KS
Full-time
Onsite
Mid Level
$25/hr - $35/hrJBT Marel is a company transforming the way food is processed, and they are seeking a Field Service Tech to ensure excellent service for their machinery. The role involves troubleshooting, repair, installation, and customer training while maintaining a high level of technical proficiency.
Food and Beverage
Responsibilities
Ensures excellent performance of troubleshooting, repair, installation, maintenance, customer training and/or general support for JBT Marel machinery at customer facilities. This includes activities like preparation of installation and maintenance activities, aftercare of new installations and keeping in close contact with the customer and report the progress
Maintains own skills and is technically proficient in the skills necessary to install, trouble-shoot, repair and train customers on JBT Marel equipment / solutions and carry out routine maintenance jobs
Ensures quality and disciplined preparation and reporting of the visits to update customer support coordinators and field service administrators to ensure best possible customer outcome
Sets priorities in accordance with the needs of the company and the customer
Ensures the customer will experience a confident, emphatic and competent service from the organization
Ensures that in situations where the service delivery to the customer is compromised the Field Service Engineer will escalate the matter according the company’s processes to ensure the right support to the customer
Follows company processes consistently:
Secure a meeting with the customer upon arrival onsite and receive briefing from the customer
Prepare and execute the work as agreed with the customer
Manage the customer experience
Identify sales and service opportunities
Identify/update/validate information of the Installed Base
Process hours and expenses
Technical reporting
Keep stakeholders informed and updated
Inform the Customer Support about arrival time if outside of expected window
Confirm reception of a work order to the resource planner
Update Customer Support and customer on progress of the work
Debrief customer on work done and performance of the machine
Report on quality issues and non-conformity (NCR)
Other duties assigned as required by the business
Qualification
Required
Experience in JBT Marel equipment (or equivalent)
Ability to solve technical and/or technological issues for a standard product process
Ability to mentor junior FSTs and provide basic training
Excellent performance of troubleshooting, repair, installation, maintenance, customer training and/or general support for JBT Marel machinery at customer facilities
Preparation of installation and maintenance activities
Aftercare of new installations
Keeping in close contact with the customer and reporting the progress
Maintaining own skills and being technically proficient in the skills necessary to install, troubleshoot, repair and train customers on JBT Marel equipment/solutions
Carrying out routine maintenance jobs
Quality and disciplined preparation and reporting of visits to update customer support coordinators and field service administrators
Setting priorities in accordance with the needs of the company and the customer
Ensuring confident, emphatic and competent service from the organization
Escalating service delivery issues according to company processes
Securing a meeting with the customer upon arrival onsite and receiving briefing from the customer
Preparing and executing the work as agreed with the customer
Managing the customer experience
Identifying sales and service opportunities
Identifying/updating/validating information of the Installed Base
Processing hours and expenses
Technical reporting
Keeping stakeholders informed and updated
Informing the Customer Support about arrival time if outside of expected window
Confirming reception of a work order to the resource planner
Updating Customer Support and customer on progress of the work
Debriefing customer on work done and performance of the machine
Reporting on quality issues and non-conformity (NCR)
Other duties assigned as required by the business
Knowledge of principles and processes for providing customer and personal services
Ability to execute agreed tasks & deadlines against performance criteria (KPI)
Result orientation, ability to follow through and respect deadlines
Customer face-to-face interaction skills and commercial service skills
Social perceptiveness
Technical competence in an engineering discipline
Computer literate
Good grammar and communication skills
Degree in Mechanical, Electrical and/or Software engineering or similar knowledge level
Strong communicator with analytical skill and the ability to work under pressure
Excellent English skills, both written and verbal
Preferred
Technical college degree
Recognized product training on food processing equipment
Experience with and comfort working in a multi-cultural, multi-discipline organization
Company
JBT Marel
JBT Marel is a leading global provider of equipment, integrated technology, and services to the food and beverage industry.
Founded in 1884
10001+ employees
H1B Sponsorship
JBT Marel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
Funding
Current Stage
Late StageRecent News
MarketScreener
2025-11-03
Morningstar.com
2025-10-16
Company data provided by crunchbase