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C1 · 2 weeks ago

Senior Unified Communication Engineer

United States

Full-time

Remote

Mid, Senior Level

$110K/yr - $145K/yr

5+ years exp

C1 is a leading provider of advanced communications and data technology for businesses. The Senior Unified Communications Engineer will analyze and define business and technical requirements for complex network architectures, lead customer project deployments, and ensure customer satisfaction through effective solution delivery and documentation.

Call CenterInformation TechnologyMessagingSaaSUnified CommunicationsVoIP

Responsibilities

Works with customers in planning and designing highly successful UC environments

Works with customers to align technology to their business opportunities and needs in context of their communications platform strategy

Utilizes experience delivering consulting engagements, working with distributed sales teams along with deployment team members. Possesses a command of the voice technologies and other components that make up the core Cisco Collaboration product family

Utilizes deep technical knowledge and communication skills and organizational agility to guide customers through UC integration projects and performs the hands-on technical content development or solution design work

Executes deployments of the solution, managing successful go lives

Identifies solution system interfaces, constraints, scope, cost, risks and value

Qualification

Cisco Unified CommunicationsUC project managementMGCP / H.323 / SIPPSTN communicationCisco Voice GatewaysQoS designImplementationUCCECVP experienceDocumentation skillsCustomer facing skillsResearch skillsConsultative skillsCisco CertificationsVerbal communication skillsWritten communication skillsProject management skills

Required

BS in Computer Science, Engineering, or related field

Work experience must include technical consulting, solution design, project envisioning, planning, development, deployment, and management

Work with customers to align technology to their business opportunities and needs in context of their communications platform strategy

Identify solution system interfaces, constraints, scope, cost, risks and value

Document business, information, application and technology aspects of approach

Experience Leading UC projects to completion

Experience designing and implementing large-scale Unified Communications solutions

MGCP / H.323 / SIP experience required

Experience with Cisco Voice Gateways

Experience designing and implementing QoS in LAN / WAN / MAN environments

Extensive experience with PSTN communication including SIP Trunks

Experience with UCME and UCUE

Extensive experience with UCCE

Experience with UCCX desired

CVP implementation and troubleshooting experience necessary

Ability to design and implement Cisco Unified Communications, VOIP networks

Customer facing / presentation skills

Documentation skills – able to deliver low-level design documentation

Excellent verbal / written communication skills

Strong research and consultative skills

Project management skills

5 + years' experience in designing and deploying Cisco Unified Communications network solutions

5 + years' experience in UCCE with CVP and IPIVR

Preferred

Cisco Certifications in Voice Specialization, such as CCNP - Collaboration

Other technical certifications (i.e. CCNA, Avaya ACE, etc.)

Benefits

401(k) Plan (35% employer match per dollar up to 10% employee contribution)

Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)

RX Home Delivery

HSA with Employer Contribution

In-vitro Fertility (treatment coverage)

Dental

Vision (2 plans: 12-month and 24-month frames allowance)

FSA Plans (Healthcare, Dependent Care and Limited Purpose)

Pre-tax Commuter Plans

Employer-paid Life Insurance

Employer-paid Short + Term Disability

Long Term Disability (2 plans: Employer-paid or optional Self-paid)

Paid Parental Leave (4 weeks at 100%)

Employee Assistance Plan

Voluntary Life Insurance for team member, spouse and child

Voluntary Accidental Death for team member and spouse

Legal/ID Theft Plans

TeleHealth

Wellness via Omada Health (healthy living solution)

Travel Assistance

Business Travel Accident Coverage

Medical for foreign travel coverage

Employer-paid Pet Telehealth

Accident Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

Volunteer Time Off

10 Holidays

Summer Sizzle

On Demand Pay (Daily Pay)

Company

C1

C1, the global technology solution provider elevating connected human experiences, is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams, and our communities.

Founded in 1988

Minneapolis, Minnesota, USA

1001-5000 employees