Apply on Employer Site

Nuvodia · 2 weeks ago

Help Desk Specialist II

Anchorage, AK

Full-time

Hybrid

Entry, Mid Level

$19.53/hr - $31.37/hr

2+ years exp

Nuvodia is recognized as one of the Top 20 Best Places to Work in the Inland Northwest, offering workplace flexibility and excellent benefits. The Help Desk Specialist II serves as the initial contact for clients, collecting detailed information and prioritizing service requests to determine resolution or escalation methods.

ConsultingInformation TechnologyLegal

Responsibilities

Enters, prioritizes, and escalates service tickets via the ticket system

Maintains professional positive attitude that communicates our brand to our clients

Works directly with customers, via the phone, onsite, and online, to provide services and help resolve computing problems

Responds promptly to customer needs, escalates difficult customer situations, and solicits customer feedback to improve service

Installs hardware and peripheral components such as monitors, keyboards, and printers on users’ premises

Loads appropriate PC software packages such as operating systems, networking components, and office applications

Works independently to Resolves general IT problems (PC hardware, PC software, etc.) in a timely manner

Assists junior level help desk positions for training and mentoring

Analyzes system logs and identifies potential issues with computer systems

Monitors queue e-mail request folders

Provides support and/or coverage to meet queue needs based on department needs and team availability

Other duties as assigned

Qualification

Technical helpdesk experiencePC Hardware/Software knowledgeMicrosoft Technology experienceHealthcare applications experienceSoftware deployment knowledgeScripting knowledgeCustomer service skillsMulti-taskCommunication skillsOrganizational skillsDetail oriented