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Colonial Williamsburg Foundation · 8 hours ago

Supervisor of Evening Programs

Williamsburg, VA

Full-time

Onsite

Mid, Senior Level

Colonial Williamsburg Foundation is a private, not-for-profit educational and cultural institution that operates one of the largest museum complexes in the world. The Supervisor of Evening Programs provides leadership and oversight for evening programs, ensuring excellent guest experiences and managing staff operations to support the Foundation's mission.

Museums and Historical SitesNon ProfitTour Operator

Responsibilities

Directly supervises and oversees day-to-day operations of all Evening Programs and staff to ensure the consistent delivery of excellent guest experiences through high-quality programming and performances

Communicate regularly and effectively with Evening Programs staff

Ensure compliance and consistent application of the Foundation’s policies

Work with the Manager and Scheduling Department to create and manage monthly staff schedules in a timely fashion to ensure proper coverage of all necessary shifts

Coordinate new employee onboarding training, rehearsals, and costume fittings

Manage evening programs ticket inventory to achieve the most efficient and effective use of staff, venues, and demand with sensitive capacities, and coordinate with Group Sales, Concierge Staff, Visitor Center, and other point of sales outlets

Collaborate with the Special Events team by providing staffing and leadership support for Historic Area events and special programs

Take appropriate action to ensure the safety and comfort of our guests, staff, and historic assets

Model appropriate behavior for the team, demonstrating exceptional communication and treating every member of their team fairly and consistently

Oversee all required paperwork, including program reports, time records, work-related accident reports, etc., in a neat, accurate, and timely manner

Handle last-minute program and staffing changes to provide the best possible experience for our guests

Ensure overall tour and program quality control by regularly monitoring staff performance

Monitor and enforce compliance with all safety policies, and procedures for handling 'open flames' (e.g. candles, cressets, bonfires, guns, cannons, etc.)

Use knowledge of and ensure compliance with the Foundation’s Conservation and Collections policies to protect artifacts, sites, buildings, and other historic assets

Ensure costuming guidelines are maintained, and if a costume is not required, then ensure that staff are to be neatly groomed and professionally attired

Document all employee performance issues, both positive and corrective

Qualification

Theatrical experienceAmerican historyLeadership experienceMS Office proficiencyTessitura knowledgePublic speaking skillsTeamwork skillsCommunication skillsProblem-solving skills

Required

Significant knowledge of American colonial history and society, with focus on 18th century Virginia and Williamsburg

Awareness of the practices and trends in the public history field and appreciation of contemporary issues and trends in modern American Society

Proven leadership skills, including the ability to establish and communicate goals which support the mission of the organization, to develop strategies to support the goals, and to gain confidence and support of a diverse workforce to achieve those goals

Demonstrated ability to mentor, model and lead a cohesive team of diverse individuals, focusing on a common goal and mission

Demonstrates excellent verbal, written and public speaking skills

Communicates with confidence and is disciplined, persuasive, diplomatic and principled with negotiating skills when building consensus

Knowledge of key project management skills, including change facilitation, collaboration, critical and strategic thinking, organization acumen, and planning and resource management, all accomplished with an orientation to serve multiple stakeholders

Knowledge of museum operations, including experience with interpretation, program planning and management, and effective use of resources

Proven ability to identify problems and solutions. Ability to develop, research, plan, organize, implement and complete projects

Proven ability to solicit feedback, facilitate teamwork, practice open two-way communication and work effectively as a team member with all staff at different levels of the division and Foundation

Physical ability to lift up to 50 lbs occasionally, up to 100 lbs with assistance

Ability to work prolonged periods walking or on your feet in all weather and climates