Higher Recruitment, Inc. · 2 weeks ago
Customer Support Engineer
Sioux Falls, SD
Full-time
Onsite
New Grad, Entry Level
$90K/yr - $100K/yrHigher Recruitment, Inc. is seeking a Customer Support Engineer to guide customers through the implementation of new products and resolve technical challenges. This role involves collaborating with engineering teams and supporting customer requests to ensure satisfaction and continuous improvement.
Staffing & Recruiting
Hiring Manager
Matt Gerhan
Responsibilities
Guide customers through the process of implementing and deploying new products
Review customer change orders to implement in a timely and controlled manner
Investigate and resolve customer requests and issues in support of the daily manufacturing efforts by attending customer calls or visits
Participate in design for manufacturability review (DFM) of new and existing products in support of continuous process improvements and customer service
Support document control and assembly writer teams with BOM review and guidance based on customer need
Work closely with production and process engineering teams to implement customer change requests, manage proto builds, and assist with other customer requests
Assist with component review and analysis
Assist with training technical staff and production personnel on customer requirements and changes
Participate in 5S, Kaizen, safety and health program, special projects, serve on various committees and work with other teams as necessary to complete assignments
Perform all other duties as assigned
Qualification
Required
Four-year electronics, mechanical, or manufacturing engineering degree, related major or established relative work experience
Strong troubleshooting and debugging skills to resolve complex technical challenges
Ability to interpret customer technical drawings
Excellent customer service skills to build strong relationships and ensure customer satisfaction
Experience in Lean concepts
Familiar with standard desktop applications and a basic understanding of ERP systems
Good technical writing and verbal communication skills. Fluent in English, both written and verbal
Lift and carry up to 45 pounds
Distinguish and identify colors
Ability to work with odors
Ability to work with minimum supervision
Ability to interact with a variety of personnel in a positive and professional manner
Wear all proper protective equipment as required in work area in accordance with Safety Policy and OSHA standards
Preferred
Experience with customer relationships a plus
Company
Higher Recruitment, Inc.
Higher Recruitment specializes in recruiting and placing all level professionals and Executive team members with companies that need their specialized skills to thrive.
Founded in 2014
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Brittany Ritchie Sievers
Founder & CEO
Austin Flaherty
Associate | Human Resources Business Partner, Talent Acquisition
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