Apply on Employer Site

CVS Health · 2 weeks ago

Remote Customer Service Representative - Charleston, West Viriginia

United States

Full-time

Remote

New Grad, Entry Level

$17/hr - $25.65/hr

CVS Health is a leading health solutions company that aims to transform health care for millions of Americans. As a Member Service Representative, you will provide telephone assistance to Aetna Medicaid members and providers, addressing inquiries related to benefits and eligibility while ensuring an excellent customer experience.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc

Requires high-speed internet connectivity with secure service via ethernet cable, use of Wi-Fi is not permitted

Company provides equipment and training

Qualification

Customer service skillsMedicaid experienceMedicare experienceEffective communication

Required

Must live on eastern seaboard

Must identify an alternate work location when unable to work from home

Ability to communicate effectively with members and providers orally and in written form, ability to meet performance standards, attendance requirements and call quality goals

Must be able to work from home and prove to be self-sufficient

High school diploma or equivalent GED

Preferred

Experience with working remotely in a call center setting

Experienced with Medicaid and Medicare

Benefits

Affordable medical plan options

401(k) plan (including matching company contributions)

Employee stock purchase plan

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.