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KIK Consumer Products · 2 weeks ago

Senior IT Site Lead

Lawrenceville, GA

Full-time

Hybrid

Senior Level

5+ years exp

KIK Consumer Products is one of North America’s largest independent manufacturers of consumer products, focusing on cleaning, sanitizing, and protecting homes and pools. The Senior IT Site Lead will manage day-to-day IT operations at the Corporate Headquarters, including supporting onboarding, ensuring network reliability, and overseeing vendor relationships.

AutomotiveCleaning ProductsManufacturingMarketingRetail

Hiring Manager

Sherri Pawlik

Responsibilities

Serve as the IT lead for ALL IT services—own issues through closure and communicate status

Coordinate and align with central IT (Infrastructure, Security, Applications, Integration, Data) while executing locally; escalate with clear diagnostics and business impact

Plan, prioritize, and deliver small/medium site projects (e.g., AP/switch refresh, Wi‑Fi tuning, room tech upgrades) with minimal supervision

Own the local IT runbook: site diagrams, vendor contacts, circuit inventory, asset list, SOPs, and recovery steps are current and accurate

Own WLAN/LAN performance & reliability

Troubleshoot/optimize Wi‑Fi (802.11 a/b/g/n/ac/ax/6E): RF/channel/power planning, roaming/sticky‑client fixes, interference mitigation

Administer LAN: switching and basic routing (VLANs, trunks, ACLs, QoS for voice/video, DHCP, DNS, NAT, static/OSPF)

Perform packet capture/analysis (Wireshark/tcpdump) and isolate issues across OSI layers

Maintain network security hygiene: firmware/patching, NAC/802.1X/RADIUS, certificate management, segmentation, rogue AP detection

Manage circuits/ISPs (install, change, outage) for site and validate SLAs; maintain tidy/secure MDF/IDF, cabling standards, PoE budgets, and UPS health

Own end‑to‑end onboarding/offboarding and partner with central IT for device prep/provisioning, access setup (Entra ID/AD, M365), MFA/SSO, Wi‑Fi/VPN certs; day‑1 ready

Deliver Level 2 support for Windows/macOS, iOS/Android, and core business apps; remote‑assist tools and knowledge‑base first

Manage endpoint compliance: encryption (BitLocker), patching, baselines, driver/BIOS updates, and posture enforcement

Maintain accurate asset inventory and chain‑of‑custody for devices and accessories

Own conference rooms/AV (Teams, cameras, mics, displays) and printing—reliable day‑to‑day experience and quick fixes

Perform basic local server/edge equipment care (reboots, media swaps, backup indicators) and coordinate with central teams for changes

Run incident/problem/change locally in the ITSM tool; drive root‑cause elimination for repeat tickets; contribute clean KB/SOP/runbooks

Support maintenance/change windows

Track and report KPIs: network reliability, MTTR, first‑contact resolution, onboarding time‑to‑productive, asset accuracy, compliance posture

Provide input to site IT budgets (spares, small projects) and validate vendor quotes and invoices

Qualification

Network fundamentalsEnd-user computingSystem administrationIncident managementCloud technologiesTicketing systemsAutomation scriptingProblem-solvingCommunication skillsDocumentation skills

Required

Bachelor's degree in information Technology, Computer Science or related field preferred

Minimum of 5 years of experience in IT systems analysis, infrastructure support or related technical roles

Proven experience with end-user computing, networking, system administration or application support

Proficiency in network fundamentals (LAN/WAN, TCP/IP, NDS, DHCP, VPN)

Experience supporting end-user hardware and software

Familiarity with cloud technologies such as Microsoft 365, Azure or AWS

Experience with ticketing systems (ServiceNow, Jira, etc.)

Exposure to automation or scripting (PowerShell, Python, etc.)

Strong problem-solving and analytical abilities

Excellent communication and customer service skills, with the ability to explain technical concepts clearly

Strong documentation and process improvement mindset

Ability to work onsite at Lawrenceville, GA office, Monday-Thursday, with option to work remote on Friday

Benefits

Health, wellness, dental, vision, life, and disability insurance

Retirement savings options including employer match

Education Assistance

Company

KIK Consumer Products

Glassdoor2.9

At KIK Consumer Products, we bring exceptional brands and products to consumers that help them protect the health and wellness of their families, the cleanliness of their homes and pools.

Founded in 1995

Concord, Ontario, CAN

1001-5000 employees