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The Quest Organization · 3 weeks ago

Chief Operating Officer (COO) - Real Estate / Affordable Housing

NYC Metro Area

Full-time

Onsite

Director/Executive

$175K/yr - $200K/yr

The Quest Organization is a vertically integrated real estate management firm seeking a Chief Operating Officer (COO) to lead and scale their affordable housing and mixed-income property management operations. This executive-level role focuses on aligning operations with ownership objectives, navigating regulatory environments, and driving operational excellence while ensuring financial integrity.

Professional ServicesRecruitingService IndustryStaffing Agency

Growth Opportunities

Responsibilities

Partner with ownership and senior leadership on operational strategy for an affordable housing portfolio

Develop and implement policies and procedures aligned with affordable housing regulations and industry best practices

Build an inclusive, high-performance culture that supports leadership development and accountability

Deliver timely, accurate operational and compliance reporting to ownership

Lead property management teams and office staff across affordable and mixed-income communities

Provide guidance on leasing, tenant relations, rent and subsidy collections, compliance, legal matters, and maintenance operations

Oversee union-related matters (32BJ) as needed

Conduct scheduled and unscheduled site visits to ensure operational and compliance standards

Operate assets in alignment with ownership and fiduciary objectives

Ensure accurate billing and collection of rents, subsidies, and other income sources

Partner with compliance teams to maximize allowable rent and subsidy increases

Oversee annual budgeting, P&L performance, and variance analysis

Implement performance metrics and monthly property reporting

Mitigate operational and regulatory risk through training, standardized documentation, and policy enforcement

Coordinate major capital improvement projects across affordable housing assets, including façades, roofs, boilers, elevators, fire systems, and energy-efficiency upgrades

Oversee NYC Local Law compliance (87, 88, 97) where applicable

Manage relationships with engineers, contractors, attorneys, and insurance brokers

Oversee reserve drawdowns and annual tax escalation billings for commercial tenants

Perform select HR and bookkeeping functions for the management entity

Interface with tenants, vendors, legal counsel, and government agencies on special projects

Support General Partner–level functions as needed

Qualification

Affordable housing managementFinancial expertiseRegulatory compliance knowledgeUnion management experienceLeadership skillsStakeholder managementCommunication skills