SHR Talent · 3 weeks ago
Senior Manager IT Operations
Nashville Metro
Full-time
Onsite
Senior Level
5+ years expSHR Talent is partnering with a client in its search for a Senior Manager IT Field Operations to lead and support a national team of onsite IT professionals. The Senior Manager IT Field Operations will be responsible for ensuring high-quality, consistent IT support across all locations while driving operational excellence and customer satisfaction.
Human ResourcesRecruitingStaffing Agency
Responsibilities
Lead and manage a national team of onsite IT support professionals, ensuring consistent service delivery and operational excellence
Serve as the primary escalation point for complex onsite IT issues in partnership with the Service Desk
Oversee day-to-day field operations, providing coaching, mentorship, and performance management to team members
Manage third-party vendors and supplemental field support resources, including contract oversight and performance evaluation
Collaborate with end user computing teams to support desktop lifecycle management and technology standards
Partner with the Chief Information Officer (CIO) and business stakeholders to align field operations with IT strategy and organizational priorities
Develop, monitor, and improve Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure high-quality service and continuous improvement
Establish and enforce policies, procedures, and best practices for onsite IT support and incident management
Ensure proper installation, configuration, and maintenance of IT hardware across all locations
Oversee onboarding, training, and professional development of field staff
Ensure compliance with security, privacy, and regulatory requirements
Coordinate logistics for equipment deployments, site openings, closures, and relocations
Foster a culture of accountability, collaboration, and exceptional customer service
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent experience
5+ years of experience in IT support, field operations, or IT management, preferably in a multi-site or healthcare environment
Proven experience leading distributed teams and managing third-party vendors
Strong technical background in end-user computing, desktop operating systems, networking fundamentals, and IT service management
Experience with hardware lifecycle management and asset tracking
Preferred
Knowledge of HIPAA, security, and compliance standards, a plus
Company
SHR Talent
SHR Talent is a recruiting company that provides staffing and recruitment services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Amanda Kramer
Partner
Cody Smith
Managing Partner
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