Tenant Inc. · 6 days ago
Head of Technical Operations and Client Implementation
Irvine, CA
Full-time
Onsite
Director/Executive
$190K/yr - $240K/yr
10+ years expTenant Inc. is a high-growth tech startup revolutionizing the self-storage industry with its innovative cloud-based platform. The Head of Technical Operations and Client Implementation will manage a team to ensure a seamless customer experience, optimizing onboarding, driving product adoption, and maintaining high customer satisfaction.
Digital MarketingE-CommerceSoftware
Hiring Manager
Shreshtha Desai
Responsibilities
Customer Onboarding & Implementation: Own the plan-to-launch delivery for new clients, translating business requirements into technical configurations and coordinating all onboarding activities. Develop and refine the customer onboarding process, creating a clear path to success and ensuring quick time-to-value for new clients
Data Migration & Configuration Leadership: Develop, automate and execute comprehensive configuration and data migration strategies, including analysis, configuration set-up, transfer and validation of data from legacy systems to our platform, ensuring minimal downtime
Technical Support Oversight: Manage the technical support team, serving as the primary escalation point for complex issues and ensuring high customer satisfaction (CSAT) and service level agreement (SLA) adherence
Process Improvement : Define and document best practices for onboarding, data migration, and technical support. Drive continuous improvement initiatives to scale operations efficiently and improve the overall customer experience
Team Management & Development: Mentor and coach a blended team of configuration specialists, data analysts, and support engineers, fostering a culture of accountability and continuous learning
Customer Training & Education : Create and maintain customer-facing resources, such as knowledge bases, best practice guides, and training materials
Cross-functional Collaboration: Work closely with the Sales, Product, and Engineering teams to represent the customer's voice, address product gaps, and align support strategies with business objectives
Performance Monitoring: Monitor key performance indicators (KPIs) such as Time-to-Value (TTV), implementation NPS, and support metrics, using data analytics to predict risk and drive informed decisions
Customer Advocacy: Act as an escalation point for complex technical issues and customer challenges
Qualification
Required
Bachelor's degree in Computer Science, IT, Business, or a related field
10-15 years of experience in technical support, implementation, or customer success roles, with at least 5+ years in a leadership position
Proven experience leading configuration and data migration projects, including managing solutions for database systems and platform solutions such as ERP, CRM, Vertical SaaS, Accounting, Systems or record or related
Strong project management skills, capable of managing multiple concurrent projects and timelines
Excellent communication, problem-solving, and client relationship management skills
Preferred
MBA beneficial
Company
Tenant Inc.
Tenant Inc, headquartered in Newport Beach, California, develops real estate property technologies creating a seamless user experience.
11-50 employees
H1B Sponsorship
Tenant Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (7)
2022 (1)
Funding
Current Stage
Early StageTotal Funding
$25M2023-08-08Seed· $25M
Leadership Team
L
Lance Watkins
CEO
B
Bruce Heverly
Chief Revenue Officer (CRO)
Recent News
Company data provided by crunchbase