Prosum · 4 weeks ago
Technical Services Analyst
Dallas, TX
Full-time
Onsite
Mid Level
$85K/yr - $95K/yr
3+ years expProsum is seeking a Technology Services Administrator (TSA) based in their Dallas office. The TSA will be responsible for IT systems support, administration, monitoring, and maintenance of data and telephone infrastructure, while providing excellent customer service to end-users and assisting with IT projects and initiatives.
Business Information SystemsConsultingInformation Technology
Hiring Manager
Spencer Peugh
Responsibilities
Provide excellent customer service and timely resolution to end-user technology issues
Effectively communicate with end-users, peers, vendors, and management
Follow best practices for hardware deployments and upgrades
Create service tickets to track technology issues
Take ownership of tickets escalated from the help desk
Provide meeting support – video conferences, webinars, and presentations
Maintain office AD security and distribution groups
Adhere to Information Security policies and procedures
Assist with IT projects and initiatives
Qualification
Required
Must have prior Professional Services/Law firm experience working with DMS
Experience in the professional services industry is required, with preference for candidates who have worked in the legal domain (e.g., law firms)
Experience with Windows 11, Office 365, Document Management Systems (NetDocuments), Active Directory, computer hardware maintenance and repair, printer and copier configuration and troubleshooting, MDM and iPhone/Android phone services, Zoom, Microsoft Teams
Basic understanding of Internet protocols, data connectivity methods, and remote access technologies
Telephone and voicemail system training, as well as wireless networking and video conferencing system knowledge, a plus
Exceptional interpersonal skills with the ability to work effectively with end-users, IT peers, vendors, and managers
Ability to work as part of an IT team providing 24x7 support as needed
Excellent written and verbal communication skills
Required: Windows 11, Office 365, Adobe Acrobat, Active Directory
Preferred
Minimum of 3 years in a Microsoft environment
Experience in medium to large environments preferred
Bachelor's Degree
VPN, Intapp, and NetDocuments
Company
Prosum
Prosum is an award-winning Staffing Solutions provider specializing in Contract, Contract-to-Hire, and Permanent placements in the Information Technology industry.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.12M2023-03-24Seed· $0.01M
2021-07-27Seed· $0.11M
Leadership Team
Ravi Chatwani
Co-CEO
Amien C.
Lead Talent Acquisition Partner
Recent News
2023-03-27
Company data provided by crunchbase