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GE HealthCare · 2 weeks ago

Program Coordinator - Miami FL Area

United States

Full-time

Remote

Mid, Senior Level

4+ years exp

GE HealthCare is a leading global medical technology and digital solutions innovator. This role provides key local customer interface and day-to-day work direction to ensure customer satisfaction and service excellence at assigned accounts, requiring the candidate to work onsite in the Miami FL area.

AppsHealth CareHealth DiagnosticsHome ImprovementHome RenovationInternetMedical

Growth Opportunities

No H1B

Responsibilities

As directed, use knowledge of customer contract to ensure obligations are met

Prioritize service, assign personnel, and follow up on commitments

May assist Director of Service (DOS), Manager of Clinical Engineering (MCE) with employee appraisals, status changes, promotions, disciplinary actions, and questions

Share on-call or service call escalation

Function as Site Leader and is responsible for customer relationship at assigned sites

Ensure service quality via frequent customer contact and formal quality reviews

Responsible for prompt and accurate filing of expense, time, and service reports

May track and analyze financial performance with DOS or MCE

May maintain approved parts inventory and manage vendor service delivery processes in compliance with GE policies

Maintain technical knowledge of current standards for safe, effective use of medical equipment through instruction

May provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair

Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements

Effectively communicate and partner with teammates and colleagues

Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position

Complete all planned Quality and Compliance training within the defined deadlines

Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization

Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner

Complete one site safety inspection per month

Ensure all test equipment is tracked and 100% calibrated on time

Qualification

Biomedical Technician experienceCustomer service experienceTechnical communication skillsElectrical Engineering degreeMechanical Engineering degreeElectronic documentation proficiencyTeam leadership experienceAnalytical skillsFinancial management experiencePresentation skills

Required

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and a minimum 4 years of experience servicing medical equipment; OR equivalent military education and a minimum 4 years of experience servicing medical equipment; OR High School Diploma/GED and a minimum 6 years of experience servicing medical equipment

Minimum 4 years of experience as a Biomedical Technician

Minimum 1 year of progressive team leadership experience effectively supervising and coaching technical personnel, as well as effectively resolving customer relations issues

Qualified experience in a customer service environment with resulting knowledge of customer account coordination

Strong communication and presentation skills with the ability to communicate technical issues to the customer in an easy-to-understand manner

Ability to analyze metrics and reports (SEDs)

Proficiency in completing electronic documentation using technological tools (e.g., iPad, iPhone) and familiar with technological programs (e.g., Microsoft Office)

Willing to travel outside of the assigned region

Must have and maintain a valid driver's license

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

Preferred

Experience managing financial and administrative requirements of the position

Benefits

Relocation Assistance Provided

Company

GE HealthCare

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GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.

Founded in 1892

Chicago, Illinois, USA

10001+ employees