SoFi · 2 weeks ago
Manager, Fraud Quality Assurance
Cottonwood Heights, UT
Full-time
Onsite
Mid, Senior Level
$93K/yr - $174K/yr
5+ years expSoFi is a next-generation financial services company and national bank dedicated to transforming personal finance. They are seeking a Manager of Fraud Quality Assurance to lead efforts in ensuring the accuracy and effectiveness of fraud detection processes while driving operational excellence and mitigating risk.
CreditCredit CardsFinancial ServicesFinTechLendingWealth Management
Responsibilities
Define, standardize, and maintain the Quality Assurance framework and scorecards for both Omni and Investigations business units
Manage a team and oversee day-to-day operations, including workload allocation, sample integrity, and timely QA completion, ensuring team performance meets established SLAs
Cultivate a high-accountability culture that prioritizes accuracy, continuous improvement, and robust feedback loops with the operational teams
Drive transformation projects aimed at improving QA methodology, increasing operational efficiency, and enhancing fraud processes
Partner with senior leadership to define, monitor, and directly impact department KPIs (e.g., False Positive Rate, Fraud Loss Rate, Restriction Accuracy) through strategic QA initiatives
Serve as the point of resolution for highly escalated QA disputes, policy interpretation issues, and operational failures
Act as the primary liaison with Business Unit leaders to understand their specific risk concerns and tailor QA strategies to better support their business objectives
Prepare and present detailed QA performance summaries, risk mitigation proposals, and project updates to senior management on a regular basis
Collaborate with Policy and Procedure teams to ensure QA scorecards accurately reflect the current internal policies and relevant regulatory requirements
Qualification
Required
5+ years experience in Fraud Operations or Risk Management
2+ years of people management experience or in a leadership role
Deep understanding of common fraud typologies (e.g., account takeover, deposit fraud, synthetic identity) and investigation methodologies
Ability to react to change quickly and implement new processes & procedures
Strong understanding of SoFi products along with compliance, operational, and risk mitigation
Ability to multi-task and manage competing priorities
Must be detail-oriented with an ability to work in a fast-paced environment
Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)
Company
SoFi
SoFi is a finance company that offers a range of lending and wealth management services.
1001-5000 employees
H1B Sponsorship
SoFi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (213)
2024 (117)
2023 (131)
2022 (118)
2021 (81)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$12.25BKey Investors
Fortress Investment GroupPGIMQatar Investment Authority
2025-12-04Post Ipo Equity· $1.5B
2025-07-29Post Ipo Equity· $1.5B
2025-04-17Post Ipo Debt· $3.2B
Leadership Team
Anthony Noto
CEO
Jeremy Rishel
Chief Technology Officer
Recent News
Business Wire
2026-01-07
2026-01-06
dcm.com
2025-12-31
Company data provided by crunchbase