Guardian Protection ยท 1 week ago
Customer Service Representative - Troubleshooting Specialist (2:45p - 11:15p)
Warrendale, PA
Full-time
Onsite
New Grad, Entry LevelGuardian Protection is seeking Customer Service Representatives with strong troubleshooting skills to support customers experiencing issues with their smart home security products and services. In this role, you will handle inbound calls, diagnose technical issues, and provide step-by-step solutions to enhance customer satisfaction.
Security & Investigations
Responsibilities
Handle inbound customer calls with professionalism and empathy
Diagnose and resolve technical issues across a range of devices and platforms
Walk customers through step-by-step solutions in real time
Promote safety by educating customers and recommending tailored product solutions to drive sales
Support an ever-changing industry that is fueled by technology
Qualification
Required
Strong communication skills with a calm, clear phone presence
Proven ability to troubleshoot technical issues (software, hardware, connectivity)
A passion for technology and a desire to learn
Ability to multitask and stay organized in a fast-paced setting
A genuine desire to help people and solve problems
Benefits
Medical
Dental
Vision
401K
Generous paid time-off plus ten additional paid holidays
Free on-site gym membership
Discounted cafeteria
Continuous training
Company
Guardian Protection
Protecting homes and businesses since 1950, Guardian Protection is one of the nation's largest and most highly regarded security companies.
Founded in 1950
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jason Bradley
Chief Operating Officer
Matthew Moriconi
Partnership Manager
Company data provided by crunchbase