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SCITON · 16 hours ago

IT Support Engineer I

Palo Alto, CA

Full-time

Hybrid

New Grad, Entry Level

$70K/yr - $85K/yr

SCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. As an IT Support Engineer I, you will be the go-to technical expert for helping clients solve hardware, software, and networking issues while providing hands-on support both on-site and remotely.

Health CareLaserMachinery ManufacturingManufacturingMedicalMedical Device

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships

Identify, diagnose and rectify any issues in computer hardware, software, services, and applications

Installing and configuring client computer systems and software applications; training clients on proper application use

Manage the procurement of licenses, installation, tracking, and other details

Provide technical support on-site or via remote-access systems

Offer solutions that meet the needs of the client

Repair hardware malfunctions, software issues, and networking problems

Maintain good client relations

Track and manage material inventory and work records

Compile job reports

Qualification

Technical Support EngineeringTroubleshooting SkillsNetworking SystemsScripting LanguagesAPI KnowledgeCompTIA A+ CertificationInterpersonal SkillsTime ManagementCritical ThinkingCommunication Skills

Required

Proven work experience as a Technical Support Engineer

In-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills

Knowledge of web services, API, and IP-based protocols

Experience with scripting languages such as Perl or Shell

Knowledge of computer hardware and networking systems

Good time management skills

Good interpersonal skills

Ability to troubleshoot complex hardware and software issues

Excellent written and verbal communication skills

Strong critical thinking skills

Preferred

Bachelor's degree in Information Technology or Computer Science

CompTIA A+ 220-902 or CompTIA A+ 220-901 certification

Benefits

Equity/stock incentive programs

Profit-sharing bonus

Comprehensive benefits package

401K with matching

Company

SCITON

Sciton designs and manufactures advanced lasers and light sources for aesthetic medical purposes.

Founded in 1996

Palo Alto, California, USA

501-1000 employees

http://www.sciton.com

H1B Sponsorship

SCITON has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2023 (2)

2022 (2)

2020 (3)