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PNC · 2 weeks ago

Operations Supervisor - PNC Wealth Management

OH - Cleveland (44114)

Full-time

Onsite

Mid Level

$37K/yr - $72K/yr

3+ years exp

PNC is a financial services company that emphasizes the importance of its people in delivering exceptional customer experiences. The Operations Supervisor role involves overseeing operations workflow, managing a team, and ensuring compliance while driving continuous improvement initiatives.

BankingFinanceFinancial Services

No H1B

Responsibilities

Oversees operations workflow and owns the execution of transactions/processes. Manages direct reports on the operations team

Manages and is responsible for achieving desired business results. Assists team members with escalated issues. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. May partner internally to resolve escalations and provide guidance. May interact with external customers and third parties in completing transactions or resolving escalated issues

Provides coaching and development to team members. Leads team meetings and continuous improvement sessions

Provides consultation and advice to service partners and customers. May lead improvement initiatives including reviewing existing processes, making recommendations and supporting the implementation of improvements. Updates standard operating procedures as appropriate. Participates in and may oversee projects

Reviews transactions and/or reports to identify exceptions, monitor quality and ensure compliance. Manages and is accountable for risk mitigation activities. Verifies completeness and accuracy of procedures

Qualification

Risk Mitigation StrategiesCustomer SolutionsProcess ImprovementsStandard Operating Procedure (SOP)Decision MakingEffective CommunicationsAccountabilityInternal Resource CoordinationOperational FunctionsProcess ManagementPersonal InitiativeResults-OrientedProblem Solving