Link High Technologies · 1 month ago
Technical Account Manager for MSP- Hybrid- Florham Park NJ
Florham Park, NJ
Full-time
Hybrid
Mid Level
3+ years expLink High Technologies is seeking a Technical Account Manager for their Florham Park, NJ location. This role is vital in bridging the gap between customers and the company, focusing on improving business results through technology and managing client relationships effectively.
Cyber SecurityInformation TechnologyNetwork Security
Responsibilities
Strategic Roadmaps and budgets- validate that Link High is doing what is promised, and compliance requirements are being met
Client Relationship Management & Retention- Foster long term relationships that result in high levels of client retention
Client Service Experience- Be a trusted advisor and central point of contact for client and internal escalations. Regular client contact (ALL clients not just large) - not to sell but to make sure account is happy
Issue Management & Escalation- Own and resolve client issues outside the scope of standard support tickets. Act as escalation point for client leveraging necessary departments and resources
Work with Technical Service Teams to quote projects, hardware, and Cloud solutions. However, the proposal and quote should be created and presented by this individual
Monthly or quarter meetings with clients (at least one annual in person visit other meetings may be remote). Most of our clients are in NJ/NY/PA. Some clients are out of state and may require annual in person visit
Desire to keep up with the MSP industry and research new service offerings
Qualification
Required
Sound technical knowledge of the MSP industry- network infrastructure, hardware, and cloud infrastructure
Technical knowledge of Microsoft Server Suite
Technical knowledge of Office 365
Technical knowledge of Microsoft Azure
Technical knowledge of Firewalls
Technical knowledge of networking and hardware
At least 3 years in MSP or IT business with experience with client management or service delivery
Strong interpersonal skills with customer focus
Benefits
Competitive Compensation
Employer Paid Medical/Dental, Short/Long Term Disability, Life Insurance for employee.
401K with matching Company Contribution
Credit Union Membership
Opportunity to grow- VCIO, Project Management, etc.
Company
Link High Technologies
Link High Technologies provides managed IT security and network services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase