ME+EM Ltd · 2 weeks ago
Style Advisor
Stanford, CA
Full-time
Onsite
New Grad, Entry LevelME+EM Ltd is one of the UK’s fastest-growing luxury fashion brands, recently expanding to the U.S. They are seeking Style Advisors for their new store in Stanford, responsible for delivering exceptional customer service and enhancing the shopping experience.
E-CommerceFashionShoppingWomen's
Hiring Manager
Dex Moore
Responsibilities
Provide the best experience through speed and accuracy
Ensure you represent the brand at all times by following the company dress code
Continually improve product knowledge and research products online
Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online
Promoting ‘one business’ mindset
Be confident in building organic and long-lasting relationships with customers
Carryout personal styling sessions with confidence
Confident with styling, outfit building and recommendations
Escalate customer complaints to the management team
Awareness of opening and closing duties and support when necessary
Be confident with till functions
Process transactions, refunds and telephone orders confidentially
Understanding the importance of data collection and ensuring GDPR is adhered to
High level of telephone etiquette
Maintaining store visual merchandising standards
Replenishing stock and keeping the shop floor clean and tidy
Assist with deliveries and stock recalls
Being responsible for own H&S and ensuring H&S processes are followed in store
Qualification
Required
Experience working in a fast paced, high volume environment
Have a genuine passion for fashion and providing outstanding customer service
Ability to work across 7 days a week, with 8 hours shift working patterns
Delivering an authentic and memorable service approach
Work well in a dynamic team environment
Clear communicator
Able to multitask
Can adapt to high and low traffic patterns
Provide the best experience through speed and accuracy
Represent the brand at all times by following the company dress code
Continually improve product knowledge and research products online
Confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online
Promoting ‘one business' mindset
Confident in building organic and long-lasting relationships with customers
Carryout personal styling sessions with confidence
Confident with styling, outfit building and recommendations
Escalate customer complaints to the management team
Awareness of opening and closing duties and support when necessary
Confident with till functions
Process transactions, refunds and telephone orders confidentially
Understanding the importance of data collection and ensuring GDPR is adhered to
High level of telephone etiquette
Maintaining store visual merchandising standards
Replenishing stock and keeping the shop floor clean and tidy
Assist with deliveries and stock recalls
Being responsible for own H&S and ensuring H&S processes are followed in store
Benefits
Competitive salary and incentive schemes
Competitive medical, dental and vision plan options.
Generous paid time off policies: vacation, holiday, sick and volunteer days
A day off to celebrate your birthday
Life insurance, Short Term Disability, Long Term Disability, Employee Assistance Program
Enhance parental leave package after 2 years of service
A new uniform allowance for each new season
Generous Employee and Friends & Family Discounts
Refer a Friend Scheme
Opportunity to build a career with a leading global fashion brand
Company
ME+EM Ltd
ME+EM was founded by Clare Hornby in 2009 to offer designer quality at a fair price.
Founded in 2007
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$74.76MKey Investors
Highland Europe
2022-03-22Series A· $72.96M
2020-10-28Seed
2020-10-22Equity Crowdfunding· $0.01M
Leadership Team
Clare Hornby
Founder + CEO
Recent News
2025-11-01
Markets | Mail Online
2025-11-01
The Independent
2025-09-18
Company data provided by crunchbase