Inmar Intelligence · 2 months ago
Sr. Director, Health System Account Management
Headquarters, Winston Salem, NC
Full-time
Onsite
Director/Executive
$146K/yr - $244K/yr
10+ years expInmar Intelligence is a company focused on providing hospital-focused services and products, and they are seeking a Senior Director for their Health System Account Management Team. This role involves leading the account management functions, ensuring client satisfaction and retention, and overseeing the operational excellence of service delivery to hospital clients.
Computer Software
No H1B
Responsibilities
Direct and manage the hospital services account management team to ensure service delivery, client satisfaction, and retention
Oversee escalation management, issue resolution, and adherence to SLAs
Standardize processes, reporting, and performance measurement across hospital client support
Ensure operational readiness and service excellence for both existing and new product offerings
Leverage influence to expand partnerships and drive speed-to-value
Hire, develop, and mentor account managers and support staff to build a high-performing, client-focused team
Foster a culture of accountability, transparency, and collaboration across hospital services
Model behaviors aligned with Inmar values, reinforcing client-centricity and service excellence
Empower team members to proactively engage with clients and strengthen relationships
Serve as executive sponsor for select strategic hospital clients, partnering on account plans and solution alignment
Provide input into enterprise strategy by sharing hospital client insights and operational needs
Support adoption of emerging products and services by advising clients on integration and value realization
Influence cross-functional teams (Product, Operations, Finance) to align solutions with hospital client requirements
Track and analyze client health metrics (satisfaction, retention, adoption) to inform decision-making
Use data to identify service improvement opportunities and mitigate risks
Develop reporting frameworks that provide visibility into team performance and client outcomes
Qualification
Required
10+ years of progressive leadership experience in healthcare account management, client services, or operations, with a strong focus on health systems
Proven expertise in hospital operations, workflows, and purchasing or supply chain dynamics
Demonstrated ability to lead large service teams, ensuring operational consistency and service excellence
Strong experience driving client satisfaction, retention, and service delivery outcomes
Skilled at executive client engagement and managing escalations with professionalism
Data-driven decision-maker with experience applying client health metrics and performance analytics
Bachelor's degree required; advanced degree in healthcare administration, business, or related field preferred
Benefits
Medical, Dental, and Vision insurance
Basic and Supplemental Life Insurance options
401(k) retirement plans with company match
Health Spending Accounts (HSA/FSA)
Flexible time off and 11 paid holidays
Family-building benefits, including Maternity, Adoption, and Parental Leave
Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
Wellness and Mental Health counseling services
Concierge and work/life support resources
Adoption Assistance Reimbursement
Perks and discount programs
Company
Inmar Intelligence
Welcome to Inmar Intelligence, recently certified a Great Place to Work®! Through curiosity and the intelligent use of data and technology, we make businesses smarter to improve consumers’ lives.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rich Schmidt
Chief Financial Officer
Berit Mann, MA
Client Development & Partnership Management Lead (Post-Purchase Solutions)
Recent News
2024-05-06
stoppress.co.nz
2024-04-27
Company data provided by crunchbase