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AUTODOC · 2 weeks ago

German-speaking Representative Contact Center

United States

Internship

Remote

Intern, Entry Level

AUTODOC is the largest and fastest-growing auto parts ecommerce platform in Europe, seeking a German-speaking Representative for their Contact Center. The role involves providing excellent customer service, guiding customers with their orders, and ensuring a positive customer experience without outbound calls.

AutomotiveE-Commerce

Responsibilities

Help us to develop our Customer Experience by providing excellent customer service in voice and writing

Guide our customers to make the right order decisions and clarify status on orders

NOT do outbound. We only work with inbound services

We have a well-built process and a well-oiled machinery. There are templates and horseshoes for everything, you will always know what to do, or have someone around who knows

Qualification

GermanCustomer service experienceSales experienceTeam playerCommunication skills

Required

Native level written and verbal communication skills in German

You enjoy being a skilful communicator with people and teams - both spoken and written

You are a trusted team player and want customers to be satisfied

Someone with experience in customer service and/or sales is a plus

Benefits

Stable employment in the fast-growing international company

International career in a multicultural environment with lots of opportunities to grow

Annual vacation of 28 calendar days and 1 additional day off on your birthday

Mental Wellbeing Program – providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues.

Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching

Free English and German language classes

Flexible working hours and hybrid work

Referral Program with attractive incentives

Gym in the office and recreation room with games.