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NationsBenefits · 1 week ago

Provider Success Specialist

United States

Full-time

Remote

Entry, Mid Level

$20/hr - $20/hr

2+ years exp

NationsBenefits is seeking a Provider Success Specialist to support provider relationships and ensure quality service delivery. The role involves onboarding, training providers, and maintaining strong partnerships while addressing operational challenges and improving performance metrics.

Government Administration

Hiring Manager

Haritha Reddy

Responsibilities

Assist newly approved providers through onboarding, ensuring proper system setup

Provide training on operational tools, including trip management, real-time status updates, and payment processes

Offer ongoing guidance and best practices to ensure providers understand expectations and compliance requirements

Serve as the primary support contact for assigned providers, building positive working relationships

Conduct monthly provider check-ins to review key performance metrics and address concerns

Send weekly performance updates, keeping providers informed of their progress

Work with internal teams to assist in resolving provider issues, disputes, and payment concerns

Monitor quality and compliance standards, ensuring providers maintain high service levels

Identify high-risk providers and assist in implementing corrective action plans

Track provider adherence to performance metrics such as on-time rates, response rates, and service reliability

Assist with quality audits to prevent fraud and improve service consistency

Support the development and refinement of policies, training materials, and operational processes to optimize provider performance

Work with leadership to support provider network growth and improve market coverage

Qualification

Provider/vendor supportCustomer successOperations experienceData-driven mindsetRelationship-buildingProblem-solvingCommunication skillsKPI reviewPerformance metricsMulti-tasking

Required

2+ year's experience in provider/vendor support, customer success, or operations (healthcare, transportation, or logistics preferred)

Strong relationship-building, problem-solving, and communication skills

Data-driven mindset with experience reviewing KPIs and performance metrics

Ability to manage multiple provider relationships and priorities effectively

Benefits

Company

NationsBenefits

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions.

Founded in 2015

Plantation, Florida, US

1001-5000 employees