LTVplus · 2 weeks ago
Customer Service Agent (Billing Agent) for a Software Company
United States
Full-time
Remote
Entry Level
2+ years expLTVplus is a remote-first company dedicated to delivering exceptional customer experiences for brands globally. They are seeking a Customer Service Agent to manage billing information, respond to inquiries, and resolve discrepancies efficiently.
ContentCustomer ServiceInternet
Responsibilities
Process and manage billing information with accuracy and efficiency
Review billing transactions to ensure completeness and correctness
Respond to customer inquiries regarding billing, account statements, and charges
Investigate and resolve billing discrepancies or issues promptly
Ensure compliance with company policies, procedures, and relevant regulations
Qualification
Required
At least 2 Years of Experience
Experience: 2–3 years in billing, preferably in a BPO or customer service environment
Adaptability: Quick to learn and adapt to systems, tools, and processes in a fast-paced setting
Analytical Skills: Able to identify discrepancies in billing or account information and implement effective solutions
Attention to Detail: Highly detail-oriented with strong accuracy in reviewing financial data and transactions
Independence: Capable of working autonomously while managing complex processes efficiently
Communication Skills: Professional and clear in handling customer inquiries and providing explanations
Software/platforms required: Zendesk
Company
LTVplus
LTVPlus is an Internet company that specialises in build and manage your own dedicated teams of live chat agents.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Henzel
Co-Founder
Recent News
Company data provided by crunchbase