Transdev · 3 months ago
Disabled and Senior Mobility Program Coordinator
San Rafael, CA
Full-time
Onsite
New Grad, Entry Level
$25/hr - $26.50/hrTransdev is a leader in mobility solutions, and they are seeking a Disabled and Senior Mobility Program Coordinator for their Marin Access paratransit services contract. The role involves leading a team to assist customers with information, eligibility services, and trip planning, while ensuring compliance with regulations and providing high-quality customer service.
MobilePublic TransportationTransportation
No H1B
Responsibilities
Follows general policies, procedures and practices in compliance with federal, state, local and company rules and regulations
Ensure there is sufficient Travel Navigation telephone coverage during contractual business hours
Assist and monitor the DSMPS who provides counseling, information, resources, and a high level of customer service to passengers and potential passengers
Ensure eligibility decisions are made in accordance with federal and regional guidance, prior to regulatory deadlines
Determine if new rider residences are located within program service area(s), inform riders of such, and assess for any safe paratransit vehicle access
Assist and monitor the DSMPS who provide information to callers, referral services, trip planning and technical service
Provide reports and data summaries as requested
Maintain effective understanding of service area(s) and services provided
Provide coaching and assistance to the DSMPS as they complete their assigned duties
Work closely with Call Center Manager and Call Center Lead for successful and timely completion of all Travel Navigation functions
Monitor DSMPS’ assistance to passengers enabling the passenger to select the most appropriate option for their planned trips
Assist when needed in answering and handling of trip scheduling telephone calls within established standards
Other duties as required
Qualification
Required
Must be at least 21 years old with a High School Diploma, GED or equivalent
Understand the full suite of Marin Access Transportation programs
Understand ADA (The Americans with Disabilities Act) requirements
Completed specific training for working with clients with disabilities
Excellent written and verbal customer service skills
Utilize computer software, proficient computer skills
Travel requirement (as a percent): <5% for occasional meetings
Must submit to and pass a drug test and background check
Benefits
Vacation: One (1) week during first year of employment up to four (4) weeks per year after ten (10) years.
Sick days: 5 days annually
Holidays: 12 days; 9 standard and 3 floating
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Company
Transdev
With its complementary geographic footprint, expertise and service offerings, Transdev offers a unique response to public transport needs.
Founded in 2011
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$878.7M2025-04-08Debt Financing· $878.7M
2013-12-12Private Equity
Leadership Team
Mathieu Le Bourhis
CFO US
Lauren Skiver
Chief Operating Officer
Recent News
2025-10-20
Company data provided by crunchbase