GTT · 1 day ago
Product Manager – Digital Experience
United States
Full-time
Remote
Mid LevelGTT is a leading networking and security as a service provider for multinational organizations. We are seeking a dynamic and driven Product Manager – Digital Experience to join the EVDX team, focusing on transforming GTT’s customer-facing portal to enhance the digital experience through collaboration and innovative solutions.
Cloud ComputingEnterprise SoftwareInfrastructureMobileTelecommunications
Responsibilities
Define and evolve the vision and roadmap for EVDX portal components across quoting, ordering, assurance, service delivery, and more
Become a subject matter expert (SME) in multiple business domains to inform product decisions and drive innovation and improvement across the business
Challenge legacy processes and drive digital transformation through simplification and automation
Collaborate with UX/UI designers and developers in a fast paced agile environment to deliver intuitive, customer-focused solutions
Ensure all design and development is grounded in solving real customer problems through human-centric design principles
Use tools like MURAL for process mapping and JIRA for writing clear, actionable requirements and user stories
Participate in sprint planning, backlog grooming, and testing to ensure quality and alignment with business goals
Build strong relationships across departments including Customer Success, CX, Sales, Marketing, Training, and Operations to gather feedback and align on priorities
Facilitate workshops and discovery sessions to gather insights and validate solutions
Conduct direct customer interviews to uncover pain points, validate concepts, and inform product decisions
Evangelize the EVDX digital experience across the organization, driving adoption and continuous improvement
Collect and analyze feedback, bugs, and issues from internal teams and customers
Prioritize enhancements and fixes based on impact, urgency, and strategic alignment
Maintain a robust backlog and ensure transparency in prioritization and delivery timelines
Qualification
Required
Experience in Product Management for digital platforms or software tools, ideally in telecom or enterprise services
Familiarity with quoting, ordering, service delivery, and assurance processes
Understanding or willingness to learn Agile methodologies
Deep experience working in cross-functional teams
Excellent communication and relationship-building skills, with the ability to influence and collaborate across the organization
Self-motivated and directed, with the ability to thrive in a fast-paced, dynamic environment with shifting priorities
Preferred
Product Management certifications (e.g., Pragmatic)
Experience with tools such as JIRA, Confluence, MURAL, and Figma or similar
Technical background or certifications
Company
GTT
GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world.
Founded in 1998
1001-5000 employees
H1B Sponsorship
GTT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (4)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$489.86M2020-12-23Post Ipo Debt· $275M
2020-10-16Acquired
2018-03-27Post Ipo Equity· $175M
Leadership Team
Edward Morche
Chief Executive Officer
Don Macneil
Chief Operating Officer
Recent News
2026-01-09
2025-09-17
Company data provided by crunchbase