i3-Milestone · 1 month ago
Implementation Specialist (Engineer)
Shreveport, LA
Full-time
Hybrid
Entry, Mid Level
2+ years expi3-Milestone is seeking an Implementation Specialist (Engineer) to support their JusticeTech department. The role involves reviewing contracts, consulting with stakeholders, conducting product demonstrations, and providing client support during the implementation process.
Customer ServiceEnergy
Responsibilities
Reviews contracts for understanding and adherence to the scope of work
Consults with and partners with internal and external stakeholders to understand client’s business processes
Report project/workstream statuses/risks to Project Managers
Sets up and conducts product overview and solution demonstrations
Analyzes current state and future state to ensure features and functionality meets scoped requirements, including compliance requirements
Installs databases and software and configures the solution to meet the client’s needs
Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications
Trains and/or assists with client/end-user training
Provides client support during testing, go live and post go live
Triage, debugs and resolves defects
Migrates solution to production and performs post-production review
Reviews client requests for enhancements and engages with the needed departments for scoping and contracting
Works with Support to transition client solutions to the maintenance phase
Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues
Facilitates internal and external meetings
Maintains positive relationships with both internal and external partners
Creates system or implementation process documentation for internal and external stakeholders
Provides technical guidance and knowledge transfer to technical client and project team members
Develops and improves project and internal documentation and processes
Qualification
Required
Associate degree in accounting related field or 2+ years of software/IT client service experience
Knowledgeable in MS Excel, SQL, XML, scripting languages, and/or Java
Excellent communication skills with ability to build collaborative relationships
Ability to work independently and as part of a team
Strong analytical and problem-solving skills
Self-starter
Detail-oriented
Ability to prioritize work and meet deadlines
Preferred
2+ years' experience in a software training and implementation environment
2+ years' experience with financials/accounting
Hands on experience developing in SQL, XML, scripting languages, Java and/or Groovy
Company
i3-Milestone
Utilities today are seeking to reach their customers in varying ways that meet the customer where they are.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ram Kasarla
Owner
Company data provided by crunchbase