TELUS Digital · 3 days ago
Genesys Service Delivery Project Manager
United States
Full-time
Remote
Senior LevelTELUS Digital is a global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada, focusing on customer experience innovation. They are seeking a highly skilled Genesys Delivery Lead to oversee the successful delivery of Genesys solutions projects, ensuring high-quality standards while meeting client requirements.
AnalyticsArtificial Intelligence (AI)ConsultingData Collection and LabelingInformation ServicesInformation TechnologyOutsourcing
Responsibilities
Lead the end-to-end delivery of Genesys contact center solutions, including planning, design, implementation, testing, and deployment
Develop detailed delivery plans, including timelines, budgets, resource allocation, and risk management strategies
Collaborate closely with clients to understand their business needs and ensure the solutions delivered meet their requirements
Coordinate with cross-functional teams, including sales, development, and support to ensure seamless project execution
Monitor project progress and performance using appropriate tools and techniques, ensuring adherence to delivery timelines and quality standards
Manage project scope and change control processes, ensuring that changes are documented, communicated, and approved
Identify and mitigate delivery risks and issues, developing contingency plans as needed
Provide leadership and guidance to project teams, fostering a culture of excellence and collaboration
Conduct regular status meetings with clients and internal teams, providing updates and addressing any concerns
Prepare and present detailed delivery reports to senior management, including performance metrics and outcomes
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field; relevant certifications (PMP, PRINCE2) are highly desirable
Extensive experience in delivering Genesys contact center solutions, including PureEngage, PureConnect, and Cloud platforms
Proven experience in leading complex projects with multi-function teams in a high-tech environment
Strong understanding of contact center operations and best practices
Excellent project management skills, including planning, budgeting, resource allocation, and risk management
Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams
Strong problem-solving abilities and the capacity to handle complex technical challenges
Proficiency in project management software such as Microsoft Project, JIRA, or similar tools
Preferred
Experience with Agile/Scrum methodologies
Knowledge of cloud platforms such as AWS, Microsoft Azure, or Google Cloud
Familiarity with CRM systems and their integration with contact center solutions
Strong analytical and organizational skills, with meticulous attention to detail
Company
TELUS Digital
Telus Digital provides data solutions and human intelligence services.
Founded in 2005
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-09-02Acquired
2021-02-03IPO
2016-05-05Private Equity
Leadership Team
Grégoire Vigroux
Co-Founder and Senior Advisor, TELUS International Europe (exited but still involved)
Jeffrey Puritt
Executive Vice Chair of the Board at TELUS Digital
Recent News
2025-11-14
Company data provided by crunchbase