ScaleOps · 2 weeks ago
Head of Global Technical Account Management
United States
Full-time
Remote
Director/ExecutiveScaleOps is a leader in real-time automated cloud resource management, revolutionizing how DevOps teams manage their cloud-native application infrastructures. The Head of Global Technical Account Management will own and lead the global TAM organization, ensuring customers fully realize the technical and business value of the ScaleOps platform through effective onboarding, adoption, and optimization.
Cloud ComputingDevOpsSoftware Engineering
Responsibilities
Own the global Technical Account Management strategy, driving technical success and long-term customer outcomes
Build, lead, and scale a global team of Technical Account Managers, including hiring, onboarding, enablement, and career development
Define clear engagement models, success metrics, and best practices for post-sale technical account management
Ensure customers achieve measurable, ongoing value from the ScaleOps platform, including cost savings, performance improvements, and operational efficiency
Develop deep, trust-based relationships with technical and operational stakeholders within customer organizations
Guide customers through adoption, optimization, and scaling of the platform in real-world production environments
Act as a strategic technical advisor, helping customers align ScaleOps with their evolving infrastructure and business goals
Serve as the senior technical escalation point for strategic accounts
Proactively identify risks, gaps, and underutilized capabilities, drive mitigation and optimization plans, and surface these to leadership
Ensure customers operate stable, healthy environments while continuously improving outcomes
Partner closely with Account Managers to drive retention, expansion through value, and long-term customer health
Work with Support to ensure seamless escalation and resolution of technical issues
Collaborate with Product and Engineering to surface customer insights, feature requests, influence roadmap priorities, and improve platform usability and reliability
Represent the customer perspective in internal discussions and planning
Define and track KPIs such as adoption, value realization, customer health and satisfaction
Build scalable playbooks, processes, and documentation to support global growth
Continuously refine how ScaleOps delivers technical value to customers at scale
Qualification
Required
Proven experience leading or scaling Technical Account Management or post-sale technical customer success teams in B2B SaaS
Strong working knowledge of Kubernetes and cloud-native/container platforms (must)
Experience supporting enterprise customers running production, mission-critical environments
A strong customer-first mindset, with demonstrated success driving adoption, optimization, and long-term value
Ability to translate complex technical capabilities into clear customer outcomes
Excellent leadership, communication, and stakeholder management skills
Comfortable operating in a fast-growing, global environment
Company
ScaleOps
ScaleOps is a platform that automates Kubernetes resource management in real-time.
Founded in 2022
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$79.5MKey Investors
Lightspeed Venture Partners
2024-11-12Series B· $58M
2023-12-19Series A· $15M
2023-01-01Seed· $6.5M
Recent News
linkedin.com
2025-12-02
2025-09-18
Company data provided by crunchbase