Fifth Third Bank · 3 weeks ago
Homeowners Assistance Counselor
Cincinnati, OH
Full-time
Onsite
Entry Level
2+ years expFifth Third Bank is a leading financial institution committed to improving the lives of customers and communities. They are seeking a Homeowners Assistance Counselor to assist consumers and mortgage loan customers in default, providing guidance to achieve workout alternatives while minimizing potential losses on delinquent loans.
BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage
Responsibilities
Pursues communication with defaulted customers utilizing manual dialing to offer potential workout alternatives - Contacts delinquent customers to obtain payment commitments
Makes collection/demand calls with an account load defined by applicable capacity model
Analyze customer's situation and collateral risk to present alternative solutions including Forbearance Plans, Repayment Plans, Modifications, Assumptions, Pre-foreclosure / Short Sales, and Deed in Lieu; Assist in identifying, negotiating and pursuing the appropriate loss mitigation option that best maximizes customer satisfaction and investor return
Review, negotiate and recommend action on requests for proposed foreclosure or repossession alternatives within the timeframes established by management
Identify, evaluate and resolve reasons for delinquency
Ability to explain all workout options within company / investor / insurer guidelines and know the requirements of each one
Skip tracing accounts for possible leads to find customers information to contact them
Quoting reinstatement amounts, payoffs, and setting up repayment plans within the system
Pursues resolution on referrals of non-delinquent customers who request alternatives to allow ownership retention
Ensures that all requested documentation has been requested and received from the customer
Monitors all accounts associated with Soldiers and Sailors Act to ensure compliance with all required guidelines
Record all collection efforts via the collection system
Recommend additional actions with Management assistance on delinquent accounts
Escalate calls and/or problem accounts to supervisor, repossession, legal or collection agencies as appropriate
Provides feedback to management for ideas on process improvement and suggestions for the specialty collections unit
Provides administrative support as directed by management
Qualification
Required
High School Diploma or equivalent required
Minimum two years collection, support or related customer service experience; Loss Mitigation experience is preferable but not required
Knowledge of basic mortgage default timelines / procedures (bankruptcy / escrow/ foreclosure)
Knowledge of bank-owned, investor & insurer guidelines for the mortgage and consumer companies
Required to know & adhere to FDCPA / Privacy Act / state laws as well as other bank policies in regards to collection guidelines
Excellence in consulting and advising customers via telephone and written communication
Excellent customer service skills with both external and internal customers
Excellent communication, comprehension, listening and negotiation skills
Ability to meet deadlines and work independently with medium level of supervision
Ability to analyze and suggest resolution to problems
Understanding of debt collections in any stage of delinquency (up to 180 days, charge off and bankruptcy)
Familiarity with financial statements, tax returns, credit reports, home appraisals, title searches and other documents used to evaluate a pre-foreclosure remedy
Strong analytical, problem solving and mathematical skills to be used in financial counseling and evaluation and interpretation of complex information
Basic understanding of Mortgage lending and servicing
Must be able to work in a team environment to interact well with employees and all levels of the organizations
Proficient in Microsoft Word, Outlook, Access and Excel with a minimum level of Intermediate
Preferred
Loss Mitigation experience is preferable but not required
Foreclosure, bankruptcy and REO experience preferred
Benefits
Comprehensive benefits and differentiated compensation offerings
Incentive compensation plan
Extensive benefits programs designed to support the individual needs of our employees and their families
Company
Fifth Third Bank
Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.
10001+ employees
H1B Sponsorship
Fifth Third Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
B
Bryan Preston
Chief Financial Officer
Maria Holmes
VP, Senior Manager Corporate Sponsorship
Recent News
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