MyManagedTech · 3 weeks ago
IT Tier 2 Support Engineer
Cincinnati metropolitan area, OH
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expMyManagedTech is a full-service technology firm serving businesses across the Greater Philadelphia and South Jersey areas. They are seeking an IT Tier 2 Support Engineer to provide advanced technical support, handling complex hardware, software, and network issues while delivering strong customer service and problem-solving skills.
ConsultingInformation Services
Responsibilities
Providing advanced technical support
Handling complex hardware, software, and network issues
Resolving issues like application bugs, network connectivity, and hardware upgrades
Performing in-depth troubleshooting and documentation before escalating to Tier 3
Qualification
Required
Eight (8) years of experience in this or a related position
Layer 2 and 3 switching, NAS/SAN, VLANs, DNS, DHCP, Routing, VPN and related protocols
Backup and Disaster Recovery
Device Security Standards
NinjaOne RMM
Unifi/Ubiquiti
Synology NAS
Windows Server (2012, 2019, etc) and associated roles
FSMOs
Active Directory
RRAS
DHCP
DNS
Microsoft 365 Management
Microsoft 365 Admin Center, Entra ID, Azure, Exchange, Teams
Microsoft Licensing and related best-practices
Communication - Whether through written or oral communication, always keep in mind the audience and setting, and express information in a respectful manner that is conducive to teamwork and maintaining a positive environment
Customer Service - An ability to effectively work with those who may lack knowledge in IT, build positive relationships with customers and vendors, and resolve concerns or issues that clients may present
Problem Solving - Identify problems in an environment, and develop solutions that efficiently resolve issues
Attention to Detail - In writing documentation, implementing solutions, or planning projects, mind details and be aware of the side effects specific actions may produce
Company
MyManagedTech
Philadelphia companies face and provide a variety of budget-friendly IT consulting services and tech support to help you save time, protect.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase