VPP Texas · 2 weeks ago
Customer Success & Project Coordinator – Join Our Close-Knit, Fast-Growing Team!
United States
Part-time
Remote
Entry, Mid LevelVPP Texas is a small but rapidly growing company focused on lowering electricity rates for Texans and providing backup power solutions. They are seeking a Customer Success & Project Coordinator to guide customers through their journey from onboarding to installation readiness, ensuring project success and customer satisfaction.
Renewables & Environment
Responsibilities
Be the trusted point of contact for customers, guiding them through the project funnel with clear communication and a friendly, professional approach
Manage multiple customer projects from onboarding to installation readiness, ensuring smooth progress and compliance with all requirements
Coordinate and follow up on key items like welcome/verification calls, utility bills, ACH forms, ownership documentation, and title verifications
Proactively track project statuses, resolve blockers, and keep customers informed of next steps and timelines
Collaborate with operations, compliance, and installation teams to keep projects on track
Maintain accurate CRM records (using tools like GoHighLevel) with detailed notes, documents, and statuses
Deliver exceptional customer service via email, text, and CRM tools, ensuring a positive experience
Qualification
Required
Experience in customer success, customer support, project coordination, or account management in the Texas electricity or utility markets
Strong organizational skills and a keen eye for detail to manage documentation-heavy workflows
Excellent written and verbal communication skills to connect with customers and internal teams
Comfort juggling multiple projects at different stages with a proactive, ownership-driven mindset
Familiarity with CRMs (GoHighLevel experience is a plus) and process-driven workflows
Preferred
Solar or backup power sales / support experience is a huge plus
Spanish proficiency or experience in solar, energy, or regulated industries is a bonus but not required
Benefits
Personalized training
Hands-on mentorship
Exposure to tools like GoHighLevel
Recognizing your wins
Fostering a positive, solution-oriented culture
Exciting growth opportunities
Company
VPP Texas
Leading the charge in the virtual power plant (VPP) revolution.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase