Transdev North America · 11 hours ago
Vice President of Operations
Phoenix, AZ
Full-time
Onsite
Director/Executive
$200K/yr - $225K/yr
15+ years expTransdev North America is a leading provider of autonomous vehicle operations and managed services. The Vice President of Operations will provide executive leadership and oversight for all operational activities, ensuring operational excellence and scalability across multiple markets.
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No H1B
Responsibilities
Provide executive oversight of TAS multi-site AV operations, including testing, commercial deployments, start-ups, expansions, and transitions
Ensure consistent execution of operational standards, KPIs, and best practices across all markets
Serve as executive sponsor for assigned contracts and strategic client relationships
Own executive-level responsibility for incident response, escalation, and resolution across TAS operations
Oversee centralized command center functions, including real-time fleet monitoring, incident triage, emergency response coordination, and after-action reviews
Partner with Safety, Legal, Risk, and Client teams to ensure timely, transparent communication and mitigation of operational incidents
Lead root cause analysis and continuous improvement initiatives following incidents or service disruptions
Champion a safety-first culture across all TAS operations, ensuring adherence to AV safety protocols, SOPs, and regulatory requirements
Provide executive oversight of vehicle readiness, quality assurance, and compliance programs
Ensure audit readiness and alignment with client, regulatory, and contractual obligations
Oversee large-scale AV fleet operations, depot and yard management, charging infrastructure, and asset utilization
Ensure operational readiness to support expanding vehicle counts, new technologies, and new market launches
Align infrastructure planning with long-term growth forecasts and client deployment timelines
Instill and maintain client confidence through transparent performance reporting, executive communication, and issue resolution
Partner with Commercial and Client teams to support contract renewals, expansions, and new market opportunities
Translate operational data into executive-level insights for clients and internal stakeholders
Lead, develop, and mentor senior operational leaders across TAS markets
Oversee organizations of 2,000+ employees, including frontline, supervisory, and senior leadership roles
Drive workforce planning, leadership development, and succession strategies to support national scale
Support and partner with Regional Vice Presidents, Corporate leadership, and functional teams to address complex operational challenges
Communicate goals, outcomes, and strategic direction clearly to internal and external stakeholders
Provide executive-level reporting for leadership reviews, QBRs, and board-level discussions as needed
Qualification
Required
Bachelor's degree or equivalent professional experience
15+ years of senior operations leadership experience in mobility, transportation, logistics, AV/EV, or technology-enabled services
Proven success leading large, distributed operational organizations (500 + employees)
Demonstrated experience managing high-risk, safety-sensitive operations and complex incident response
Strong executive presence with the ability to lead client discussions, crisis response, and strategic planning
Willingness to travel up to 75–80%
Ability to travel extensively and visit operational sites
Must meet all Transdev pre-employment requirements, including background check, drug screening, and driving record standards, consistent with applicable law
Preferred
Experience scaling operations in high-growth or startup-adjacent environments
Familiarity with autonomous vehicles, robotics, EV infrastructure, or command center operations
MBA or advanced degree in Operations, Engineering, or Business
Benefits
Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 6 days
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Company
Transdev North America
Transdev North America is the largest private sector operator of multiple modes of transit in North America, providing bus, shuttle.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Laura Hendricks
Chief Executive Officer
Fred Craig, Jr. PE
Chief Operating Officer Transdev Rail Inc.
Recent News
2025-10-17
Transdev North America
2025-06-24
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