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Inside Higher Ed · 1 week ago

Administrative Aide – EWD Operations and Client Services

Fond du Lac, WI

Full-time

Onsite

Entry Level

$20.81/hr - $24.13/hr

2+ years exp

Inside Higher Ed is dedicated to influencing the future of higher education. Moraine Park Technical College is seeking a full-time Administrative Aide – EWD Operations and Client Services to provide administrative, logistical, and customer support for the College’s workforce training and education services.

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Responsibilities

Greet and assist visitors in person and by phone, directing them to appropriate resources based on their needs

Support employers, students, and instructors by resolving routine inquiries and directing questions to appropriate staff

Support the EWD Operations and Client Services Manager with the coordination and tracking of training contracts, purchase orders, billing documentation, and registration materials

Maintain accurate and timely data entry for training projects, including participant records, attendance, and course evaluations

Coordinate logistics for training sessions, including scheduling rooms, preparing materials and classrooms, confirming instructor needs, and ensuring technology and equipment readiness

Coordinate purchases of equipment, supplies, and materials needed for EWD training and operations, ensuring timely procurement and proper documentation

Collaborate with Registration, Finance, and Marketing to ensure efficient processes for scheduling, registration, billing, and communications

Assist with the preparation of reports, tracking documents, and dashboards that monitor EWD activities and performance indicators

Work in coordination with all areas of the College to respond to and process student requests, as requested

Assist with special projects, data collection, and process improvement initiatives to enhance efficiency within EWD operations

Qualification

Microsoft Office 365Organizational skillsTime managementCustomer serviceDiversity awarenessWritten communicationVerbal communicationTeam collaborationInitiativeIntegrity

Required

Associate degree in a related field

Two years of related work experience

Knowledge of software applications, including Microsoft Office 365 (Office Suite, Teams, SharePoint, etc.)

Excellent written and verbal communication skills to communicate clearly and effectively with end users, colleagues, and management to provide a complete and timely explanation of issues and decisions to ensure customer satisfaction

Ability to take initiative, work independently with little supervision and make sound decisions with minimal direction

Strong organizational and time management skills, including the ability to prioritize special projects with routine assignments

Ability to establish and maintain effective working relationships with internal and external customers

Ability to collaborate and work effectively as part of a team

High degree of integrity and professionalism and a demonstrated ability to respect the confidentiality of information and demonstrate critical and systems thinking

Demonstrated ability to work effectively with diverse populations by promoting and maintaining an inclusive work environment and culture that is respectful and accepting of diversity